At a Glance
- Tasks: Provide top-notch customer service and manage inquiries in a dynamic team environment.
- Company: Join a collaborative company based in central Birmingham with a focus on growth.
- Benefits: Enjoy 25 days holiday, enhanced pension, health support, and a birthday bonus.
- Other info: Diversity and inclusivity are at our core; we support all applicants.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Friendly communication style and previous customer service experience required.
The predicted salary is between 24000 - 28000 £ per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
- Handle incoming telephone inquiries, providing a high standard of customer service.
- Manage shared inboxes, ensuring emails are actioned, categorised and responded to promptly.
- Process returned post, updating customer records and ensuring data accuracy.
- Log and escalate customer issues that cannot be resolved at first contact, ensuring they reach the correct team member.
- Collaborate with internal departments to support customer queries and drive resolution.
What You Need to Succeed
Essential:
- Warm, friendly, and professional communication style.
- Previous experience in a telephone-based customer service role with excellent telephone handling skills and confidence when speaking with customers.
- You must have a natural customer-first mindset with a desire to deliver excellent service.
- Strong multi-tasking abilities within a fast-paced environment.
- Tech-savvy, comfortable navigating multiple systems and digital tools.
- Exceptional organisational and administrative skills.
- Assertiveness when liaising with internal colleagues to ensure customer issues are progressed.
Desired:
- Experience within the property management or block management sector.
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays.
- Future Security: Enhanced pension scheme based on role.
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards.
- Health Wellbeing: Medicash, virtual GP, therapies, dental and optical support.
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most.
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most.
- Learning Development: Study support and access to our dedicated academy to help you grow professionally and personally.
- Mental Health Support: 24/7 mental health services.
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way.
- Giving Back: One volunteer day annually to support a charity or cause close to your heart.
- Benefit Platform: One online platform for all benefits and recognition.
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Customer Experience Advisor employer: Centrick Limited
Centrick is an exceptional employer located in the heart of Birmingham, fostering a collaborative work culture that prioritises employee growth and well-being. With generous benefits such as enhanced holiday allowances, a robust pension scheme, and comprehensive health support, we ensure our team members feel valued and supported. Our commitment to diversity and inclusivity, alongside opportunities for professional development through our dedicated academy, makes Centrick a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you nail those tricky questions about handling customer inquiries.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with digital tools and systems. Mention specific examples of how you've used technology to improve customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly communication style shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight your previous customer service experience, especially if it’s telephone-based. We’re looking for those excellent telephone handling skills, so give us examples that showcase your confidence and customer-first mindset.
Be Organised:Since the role involves managing shared inboxes and processing returned post, demonstrate your exceptional organisational skills in your application. A well-structured application can show us you’ve got what it takes to keep things moving smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Centrick Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you have the right mindset and skills for the role.
✨Familiarise Yourself with the Company
Take some time to research the company’s values, mission, and recent news. Understanding their approach to customer experience will help you tailor your answers and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires a warm and professional communication style, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling difficult customers or managing multiple tasks at once. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving abilities.
