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- Tasks: Manage tenancies, coordinate move-ins and move-outs, and ensure property compliance.
- Company: Dynamic property management company with a collaborative culture in Birmingham.
- Benefits: 25 days holiday, enhanced pension, health support, and birthday bonus.
- Other info: Diversity and inclusivity are at our core; we welcome all applicants.
- Why this job: Join a supportive team and make a real impact in property management.
- Qualifications: Customer service experience and 6+ months in tenancy/property management.
The predicted salary is between 30000 - 40000 £ per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What you’ll be doing
- Verify tenant references and assess suitability before move-in
- Produce full move-in packs, including contracts, compliance documents and handover coordination
- Manage tenancy renewals, including negotiation and contract preparation
- Process post–move-in documentation and maintain accurate digital records in the CRM
- Coordinate checkouts and move-out reporting, negotiating deposit returns and deductions
- Handle TDS disputes and manage Reposit/Nil Deposit claims
- Book and process inventories before move-in and upon receipt
- Schedule, review and action property inspections, identifying required works or improvements
- Oversee reactive maintenance, liaising with landlords, tenants and contractors
- Manage proactive maintenance and property improvement projects
- Process contractor invoices for approval and payment
- Ensure full property compliance with safety regulations (EICR, Gas Safety, EPC, ID checks, R2R etc.)
- Report departmental KPIs to the Team Leader regularly
What you need to succeed
- ARLA preferred
- Experience of working in a customer service environment is essential
- 6+ months experience working within Tenancy/Property Manager
- Proficient IT user, able to use MS packages as well as a range of internal systems
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Tenancy Manager in Birmingham employer: Centrick Limited
Contact Detail:
Centrick Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on common questions related to tenancy management and customer service to ensure you're ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Tenancy Manager role. Highlight any relevant customer service experience and property management skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property management and how your background aligns with our values at StudySmarter. Keep it engaging and personal!
Showcase Your Tech Savvy: Since we’re all about using tech to improve outcomes, make sure to mention your proficiency with MS packages and any internal systems you’ve used. We love candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Centrick Limited
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Manager. Familiarise yourself with tenant referencing, move-in processes, and property compliance regulations. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Customer Service Skills
Since experience in customer service is essential, be ready to share specific examples of how you've handled challenging situations or provided excellent service in the past. Highlight your communication skills and ability to work collaboratively, as these are crucial in this role.
✨Get Tech-Savvy
As a proficient IT user, brush up on your knowledge of MS packages and any CRM systems you might encounter. If you have experience with property management software, mention it! Being tech-savvy can set you apart from other candidates.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific challenges the Tenancy Manager faces. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.