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- Tasks: Manage tenancies, coordinate move-ins and move-outs, and ensure property compliance.
- Company: Collaborative company based in Birmingham, focused on people and technology.
- Benefits: 25 days holiday, enhanced pension scheme, and growing holiday allowance.
- Other info: Opportunities for career growth and professional development.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Customer service experience and 6+ months in tenancy/property management.
The predicted salary is between 30000 - 40000 £ per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What you’ll be doing:
- Verify tenant references and assess suitability before move‑in
- Produce full move‑in packs, including contracts, compliance documents and handover coordination
- Manage tenancy renewals, including negotiation and contract preparation
- Process post–move‑in documentation and maintain accurate digital records in the CRM
- Coordinate checkouts and move‑out reporting, negotiating deposit returns and deductions
- Handle TDS disputes and manage Reposit/Nil Deposit claims
- Book and process inventories before move‑in and upon receipt
- Schedule, review and action property inspections, identifying required works or improvements
- Oversee reactive maintenance, liaising with landlords, tenants and contractors
- Manage proactive maintenance and property improvement projects
- Process contractor invoices for approval and payment
- Ensure full property compliance with safety regulations (EICR, Gas Safety, EPC, ID checks, R2R etc.)
- Report departmental KPIs to the Team Leader regularly
What you need to succeed:
- ARLA preferred
- Experience of working in a customer service environment is essential
- 6+ months experience working within Tenancy/Property Manager
- Proficient IT user, able to use MS packages as well as a range of internal systems
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
Tenancy Manager employer: Centrick Group
Contact Detail:
Centrick Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Tenancy Managers on LinkedIn and ask for a chat. We all know that personal connections can open doors, so don’t be shy about making those introductions.
✨Tip Number 2
Prepare for the interview by researching common questions for tenancy roles. We recommend practising your answers with a friend or in front of the mirror. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show off your skills! Bring examples of how you've handled tenant disputes or managed property inspections in previous roles. We love seeing real-life experiences that demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our collaborative team.
We think you need these skills to ace Tenancy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Tenancy Manager role. Highlight any relevant experience in property management or customer service, and don’t forget to mention your proficiency with IT systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Be sure to mention specific tasks from the job description that excite you.
Showcase Your Team Spirit: Since we value collaboration, let us know about your experiences working in teams. Share examples of how you’ve contributed to group success or improved processes in previous roles—this will resonate well with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Centrick Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Manager. Familiarise yourself with tenant referencing, move-in processes, and property compliance regulations. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since experience in customer service is essential, prepare examples from your past roles where you've successfully handled tenant queries or resolved issues. Highlight your communication skills and how you’ve built relationships with clients.
✨Get Tech-Savvy
Brush up on your IT skills, especially with MS packages and any CRM systems you’ve used. If you know the specific software the company uses, mention it during the interview to demonstrate your readiness to hit the ground running.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the Tenancy Manager role. This shows your interest in the position and helps you gauge if it's the right fit for you.