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For Companies At a Glance
- Tasks: Lead and mentor a dynamic team while ensuring top-notch service delivery.
- Company: Join Centrick, a nationwide leader in residential property management.
- Benefits: Enjoy 25 days holiday, enhanced pension, and mental health support.
- Why this job: Make a real impact in a supportive and inclusive environment.
- Qualifications: Strong leadership skills and experience in conflict resolution.
- Other info: Opportunities for professional growth and a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
What You’ll Be Doing
- Provide expert guidance and oversight to ensure consistent, high‑quality property management service.
- Train, coach, and mentor team members, supporting effective onboarding and adherence to company standards.
- Conduct regular 1‑2‑1s to review wellbeing, performance, and development progress.
- Complete routine quality checks to maintain accuracy, compliance, and excellent customer experience.
- Manage and resolve escalated or complex enquiries, offering specialist support where needed.
- Offer floating regional support and cover absences to maintain seamless service delivery.
- Coordinate business updates and represent the team in regional and spotlight meetings.
- Support complaint handling and monitor social media to ensure maintenance issues are addressed promptly.
- Oversee logging and progression of maintenance requests, including urgent or business‑critical incidents.
- Collaborate with senior leaders to identify training needs and contribute to team development.
- Assist with onboarding new clients and developments, ensuring smooth transitions and consistent standards.
What You Need to Succeed
- Excellent written and verbal communication with a high level of written English
- Experience in leading and motivating a customer service focused team.
- A track record of delivering a high-quality customer service and administrative tasks
- The ability to proactively problem solves, and find solutions to complex issues
- A commitment to continued professional learning and development
- Proficient IT user, able to use Microsoft packages as well as a range of internal systems
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- BenefitPlatform: One online platform for all benefitsand recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
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Senior Property Coordinator employer: Centrick Group
Contact Detail:
Centrick Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Centrick on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Centrick’s values and recent projects. Show us that you’re not just another candidate but someone who genuinely cares about making lives better every day.
✨Tip Number 3
Practice your conflict resolution skills! Since the role involves handling escalations, be ready to share examples of how you've successfully managed tough situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Property Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills align with the Senior Property Coordinator role. We want to see how you can contribute to our mission of making lives better every day!
Showcase Your Experience: Don’t just list your previous jobs; share specific examples of how you've trained, coached, or mentored others. We love seeing real-life scenarios that demonstrate your leadership and conflict resolution skills.
Be Authentic: Let your personality shine through in your application. We value diversity and want to know who you are beyond your qualifications. Share what motivates you and why you’re excited about joining Centrick!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Centrick Group
✨Know Your Stuff
Before the interview, make sure you understand Centrick's mission and values. Familiarise yourself with their services and recent projects. This will help you demonstrate your genuine interest in the company and how your skills align with their goals.
✨Showcase Your Leadership Skills
As a Senior Property Coordinator, you'll be expected to lead and mentor others. Prepare examples of how you've successfully trained or coached team members in the past. Highlight your conflict resolution skills and how you've handled escalations effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to manage multiple regions or portfolios. Think of specific situations where you've had to juggle various responsibilities and how you ensured consistent service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team's dynamics, ongoing training opportunities, or how Centrick measures success in property management. This shows your enthusiasm and helps you gauge if the company is the right fit for you.