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For Companies At a Glance
- Tasks: Lead and mentor a team while managing property operations and ensuring top-notch service delivery.
- Company: Centrick is a nationwide residential property expert dedicated to improving lives through quality management.
- Benefits: Enjoy 25 days holiday, enhanced pension, sick pay boost, and mental health support.
- Why this job: Join a collaborative culture focused on growth, community impact, and personal development.
- Qualifications: Strong leadership skills, conflict resolution experience, and knowledge of property operations required.
- Other info: Diversity and inclusivity are core values; adjustments for interviews are available.
The predicted salary is between 25000 - 27000 £ per year.
We’re Centrick — residential property experts with a clear mission: to make lives better, every day.
Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on‑ground services like cleaning, caretaking, and maintenance — we deliver quality, end‑to‑end solutions.
With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long‑term impact — for our clients, customers, and communities.
What You’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Provide expert guidance and oversight to ensure consistent, high‑quality property management service.
- Train, coach, and mentor team members, supporting effective onboarding and adherence to company standards.
- Conduct regular 1‑2‑1s to review wellbeing, performance, and development progress.
- Complete routine quality checks to maintain accuracy, compliance, and excellent customer experience.
- Manage and resolve escalated or complex enquiries, offering specialist support where needed.
- Offer floating regional support and cover absences to maintain seamless service delivery.
- Coordinate business updates and represent the team in regional and spotlight meetings.
- Support complaint handling and monitor social media to ensure maintenance issues are addressed promptly.
- Oversee logging and progression of maintenance requests, including urgent or business‑critical incidents.
- Collaborate with senior leaders to identify training needs and contribute to team development.
- Assist with onboarding new clients and developments, ensuring smooth transitions and consistent standards.
What You Need to Succeed
- Excellent written and verbal communication with a high level of written English
- Experience in leading and motivating a customer‑service focused team.
- A track record of delivering a high‑quality customer service and administrative tasks
- The ability to proactively problem solve, and find solutions to complex issues
- A commitment to continued professional learning and development
- Proficient IT user, able to use Microsoft packages as well as a range of internal systems
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- BenefitPlatform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
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Senior Property Coordinator employer: Centrick Group
Contact Detail:
Centrick Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in property management and compliance. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former employees of Centrick on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your discussions.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your team leadership and conflict resolution skills. Being able to articulate these scenarios clearly will set you apart as a strong candidate.
✨Tip Number 4
Research Centrick’s recent projects and initiatives. Showing that you understand their mission and values will help you connect with the interviewers and demonstrate your genuine interest in the role.
We think you need these skills to ace Senior Property Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and team leadership. Use specific examples that demonstrate your ability to manage teams and handle escalations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for property management and your understanding of Centrick's mission. Mention how your skills align with the job requirements, particularly in coaching and conflict resolution.
Showcase Relevant Skills: In your application, emphasise your strong understanding of property operations and compliance. Provide examples of how you've successfully managed multiple portfolios or regions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in property management.
How to prepare for a job interview at Centrick Group
✨Showcase Your Leadership Skills
As a Senior Property Coordinator, you'll be expected to lead and mentor your team. Be prepared to discuss your previous experiences in team management, coaching, and how you've handled conflicts or escalations effectively.
✨Demonstrate Your Knowledge of Property Operations
Make sure you have a solid understanding of property operations and compliance. Brush up on relevant regulations and best practices, and be ready to share examples of how you've applied this knowledge in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding high-risk issues or escalations. Think of specific situations where you successfully resolved conflicts or improved service delivery.
✨Express Your Commitment to Continuous Improvement
Centrick values growth and development. Be ready to discuss how you’ve contributed to improving processes or training in your previous roles, and express your enthusiasm for ongoing learning and development opportunities.