At a Glance
- Tasks: Provide top-notch customer service and manage various property-related queries daily.
- Company: Centrick is a nationwide residential property expert dedicated to improving lives since 2005.
- Benefits: Enjoy 25 days holiday, enhanced pension, mental health support, and a birthday bonus.
- Other info: Diversity and inclusivity are core values; adjustments during interviews are welcomed.
- Why this job: Join a collaborative team focused on growth, inclusivity, and making a positive impact.
- Qualifications: Strong administrative skills and experience in high-volume customer service are essential.
The predicted salary is between 28800 - 43200 € per year.
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Support Property Managers across their portfolios to ensure effective, high‑quality service delivery.
- Manage day‑to‑day customer enquiries via email and online portals, responding promptly and professionally.
- Escalate complex, sensitive, or unresolved issues in line with company procedures.
- Maintain accurate records and property information within Qube and internal reference documents.
- Prepare and issue correspondence through Qube, including formal notices and resident communications.
- Manage workflows efficiently by categorising, assigning, and updating tasks while meeting daily thresholds.
- Raise clear, compliant work orders and quotation requests for contractors.
- Process and coordinate insurance claims, handling initial assessments and progressing cases appropriately.
- Oversee fob and key requests, ensuring timely and auditable processing.
- Provide professional telephone support to residents, contractors, and stakeholders when required.
- Undertake occasional site visits to support learning and understanding of development needs.
What You Need to Succeed
- Strong administrative and organisational skills alongside attention to detail.
- Customer service excellence and your ability to create a strong rapport and lasting connections with ourresidents and clients
- Proficient IT user, able to use MS packages as well as a range of internal systems
- Experience of working in a similar role is desirable
Why Join Us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- BenefitPlatform: One online platform for all benefitsand recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Property Coordinator in Fareham employer: Centrick Group
Centrick is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in the heart of Birmingham. With generous benefits such as 25 days' holiday, enhanced pension schemes, and dedicated learning opportunities, we empower our team to thrive both personally and professionally. Join us to be part of a collaborative environment where your contributions make a meaningful impact on our clients and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Property Coordinator in Fareham
✨Tip Number 1
Familiarise yourself with the property management software mentioned in the job description, like Dwellant. Understanding how to navigate and utilise this platform will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling high volumes of emails and calls. Practising scenarios where you resolve customer queries efficiently can help demonstrate your capability in this area.
✨Tip Number 3
Research Centrick’s values and mission. Being able to articulate how your personal values align with theirs during the interview can show that you’re not just looking for any job, but are genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare examples from your past experiences that showcase your administrative skills and ability to build rapport with clients. Specific anecdotes can make your responses more memorable and impactful during the interview.
We think you need these skills to ace Property Coordinator in Fareham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Property Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your administrative skills, customer service experience, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle high volumes of customer interactions.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to deliver exceptional customer service and manage administrative tasks effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Property Coordinator role.
How to prepare for a job interview at Centrick Group
✨Showcase Your Customer Service Skills
As a Property Coordinator, exceptional customer service is key. Prepare examples of how you've successfully resolved customer queries in the past, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the role.
✨Familiarise Yourself with Dwellant
Since you'll be managing customer service queues and maintenance updates through Dwellant, it's beneficial to have a basic understanding of the platform. If possible, explore its features beforehand so you can discuss how you would use it effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks or resolve complex issues. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Administrative Skills
Highlight your organisational skills and attention to detail, as these are crucial for the role. Be ready to discuss your experience with managing emails, calls, and documentation, and how you ensure everything runs smoothly in a busy environment.
