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For Companies At a Glance
- Tasks: Resolve client complaints and ensure excellent customer service daily.
- Company: Centrick is a dynamic property management company focused on enhancing customer experiences.
- Benefits: Enjoy 25 days holiday, health support, professional development, and fun team socials.
- Why this job: Join a values-driven team that prioritises inclusivity and personal growth while making a positive impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: We celebrate diversity and support your unique journey throughout the hiring process.
The predicted salary is between 30000 - 42000 £ per year.
The Company
We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home. We’re all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick! We take pride in the service we provide as well as building a collaborative culture internally.
So, who are we looking for? Are you ready to make a difference and spread some positivity? Working closely with the Head of Client Relationships you’ll make sure complaints are resolved quickly and effectively. You’ll be able to showcase your customer service excellence and strong communication with your ability to create a strong rapport and connections with our residents and clients.
And what will you be doing? No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:
- Acknowledging and Logging Complaints: Promptly acknowledge and log formal complaints received from customers.
- Reporting on Open Complaints: Regularly report on open complaints and work with the operations team to help ensure that SLAs are achieved.
- Resolving Complaints: Work with the operations team to resolve existing complaints in a timely manner.
- Identifying Trends: Report common themes and trends in complaints to help improve service delivery.
- Client Reports: Circulate and assist the production of client reports, ensuring that all deadlines are met.
- Social Media Reviews: Provide initial acknowledgment of poor reviews and assist in de-escalating issues.
- Logging Site Inspections: Log site inspections on external client portals.
- Key Client Requests: Support in the response to key client requests and ensure they are addressed promptly and effectively.
- Monitoring Performance: Monitor our performance against KPIs and SLAs to ensure we meet our targets.
- Customer Service: Provide high-quality customer service and support to ensure customer satisfaction.
- Communication: Liaise with other departments to ensure consistent and effective service delivery.
- Conflict Management: Manage conflicts proactively and effectively, achieving pragmatic solutions.
- Support to Head of Client Relationships: Assist the Head of Client Relationships in various tasks and projects as needed.
What’s in it for you? We’ve fostered a values-driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.
- Health and Wellbeing: With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
- Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays!
- Future Security: We have a generous scaling pension scheme, allowing you to save for your future.
- Socials: Enjoy our calendar of events, which includes lunches, activities and meet-ups with all our teams.
- Celebrate Your Day: Take an extra day off on us for your birthday!
- Extra Time: Your holiday allowance increases with your length of service.
- Investing in Your Skills: We support your growth and development with study support.
- Looking After You: Company sick pay increases with your length of service.
- Your Wellbeing Matters: We offer 24/7 mental health support and complementary counselling sessions.
- Giving Back: Enjoy one volunteering day for charity.
- Perkbox: An interactive platform which allows us to recognise peers and receive monthly rewards.
At Centrick inclusivity and diversity aren’t just words to us—they’re the core of who we are! We want every candidate to feel valued, respected and supported every step of the way. If there’s anything we can do to make you more comfortable or confident, just let us know.
Client Relationship Executive employer: Centrick Group
Contact Detail:
Centrick Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive
✨Tip Number 1
Familiarise yourself with Centrick's values and mission. Understanding their commitment to customer service and community will help you align your responses during the interview, showcasing how you can contribute to their goal of making customers' lives better.
✨Tip Number 2
Prepare examples of how you've effectively resolved complaints in previous roles. Highlighting your conflict management skills and ability to build rapport with clients will demonstrate that you're a perfect fit for the Client Relationship Executive position.
✨Tip Number 3
Research common trends in customer complaints within the property management sector. Being able to discuss these trends and suggest potential improvements during your interview will show your proactive approach and understanding of the industry.
✨Tip Number 4
Engage with Centrick on social media platforms. By commenting on their posts or sharing relevant content, you can demonstrate your enthusiasm for the company and its culture, which may help you stand out as a candidate.
We think you need these skills to ace Client Relationship Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and complaint resolution. Use specific examples that demonstrate your ability to build rapport with clients and handle conflicts effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Centrick's focus on customer satisfaction and teamwork. Be sure to include specific instances where you've successfully resolved complaints or improved client relationships.
Showcase Communication Skills: Since strong communication is key for this role, consider including a section in your application that outlines your communication style and any relevant experiences. Highlight how you’ve effectively liaised with different departments or clients in past roles.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by providing examples of how you've identified trends in complaints and implemented solutions. This will show Centrick that you can contribute to improving their service delivery.
How to prepare for a job interview at Centrick Group
✨Showcase Your Customer Service Skills
As a Client Relationship Executive, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully resolved complaints or improved customer satisfaction in previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Understand the Company Culture
Centrick values a collaborative and inclusive environment. Research their culture and be ready to discuss how you can contribute positively to their team dynamics. Highlight any experiences that align with their values of teamwork and community.
✨Prepare for Conflict Management Scenarios
Conflict management is a key part of this role. Think of specific situations where you've managed conflicts effectively. Be prepared to discuss your approach and the outcomes, showcasing your ability to achieve pragmatic solutions.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their approach to client relationships or how they measure success in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
