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For Companies At a Glance
- Tasks: Engage with clients, manage relationships, and ensure top-notch service delivery.
- Company: Centrick, a leading residential property expert with a mission to improve lives.
- Benefits: 25 days holiday, enhanced pension, health support, and professional development opportunities.
- Why this job: Join a dynamic team making a real impact in property management.
- Qualifications: Experience in client relationship management and strong communication skills.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
What you’ll be doing
- Serve as the primary liaison for key clients, ensuring consistent communication and relationship development.
- Manage client expectations and maintain agreed service levels.
- Coordinate and assist in leading regular client meetings, providing updates and addressing concerns.
- Monitor service performance against SLAs and proactively address issues.
- Handle escalations promptly, ensuring resolution and client satisfaction.
- Support complaint resolution processes in collaboration with internal teams.
- Assist with risk schemes as required to mitigate potential issues.
- Prepare and deliver accurate reports on service performance, client feedback, and operational metrics.
- Identify trends and recommend improvements to enhance client experience.
- Support the B&EM Director and Head of Client Relationships with operational requirements and day-to-day needs.
What you need to succeed
- Proven experience in client relationship management within property, facilities, or estate management sectors.
- Strong communication and interpersonal skills with the ability to build trust and rapport.
- Excellent problem-solving and conflict resolution abilities.
- Competence in reporting, data analysis, and presentation.
- Ability to manage multiple priorities and work collaboratively across teams.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays.
- Future Security: Enhanced pension scheme based on role.
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards.
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support.
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most.
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally.
- Mental Health Support: 24/7 mental health services.
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way.
- Giving Back: One volunteer day annually to support a charity or cause close to your heart.
- BenefitPlatform: One online platform for all benefits and recognition.
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Head of Client Relationship in Birmingham employer: Centrick Group
Contact Detail:
Centrick Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Relationship in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and facilities management sectors. Attend industry events or webinars to meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Centrick and understanding their mission. Think about how your experience in client relationship management can align with their goals. Tailor your responses to show you’re the perfect fit for their team.
✨Tip Number 3
Don’t just wait for job openings—create opportunities! If you see a company you love, reach out directly. Express your interest in working with them and highlight how you can add value to their client engagement strategies.
✨Tip Number 4
Apply through our website for a smoother process! It shows you’re genuinely interested in joining Centrick. Plus, it gives us a chance to see your application in the best light possible. Let’s get you that dream job!
We think you need these skills to ace Head of Client Relationship in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Client Relationship role. Highlight your experience in client management and how it aligns with our mission at Centrick. We want to see how you can make lives better, just like we do!
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your interpersonal skills. Share examples of how you've built trust and rapport with clients in the past. We love seeing real-life stories that showcase your abilities!
Be Data-Driven: As part of the role involves reporting and analysis, don’t shy away from including any relevant metrics or achievements in your application. Show us how you've used data to enhance client experiences or improve service delivery. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Centrick!
How to prepare for a job interview at Centrick Group
✨Know Your Clients
Before the interview, research Centrick's key clients and their needs. Understanding their expectations will help you demonstrate how your experience in client relationship management aligns with their mission to enhance client satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've successfully resolved client issues in the past. Highlight your ability to manage escalations and maintain service levels, as this is crucial for the Head of Client Relationship role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since strong communication is vital for this position, consider doing mock interviews with a friend or using video tools to refine your delivery and build rapport.
✨Bring Data to the Table
Be ready to discuss your experience with reporting and data analysis. Prepare to share insights on how you've used metrics to improve client experiences, as this will show your analytical skills and commitment to continuous improvement.
