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For Companies At a Glance
- Tasks: Log and track maintenance requests while providing top-notch customer service.
- Company: Dynamic property management company based in Birmingham.
- Benefits: Competitive perks focused on employee wellbeing and professional growth.
- Why this job: Join a supportive team and make a difference in facilities management.
- Qualifications: Strong IT skills and experience in help desk or customer service roles.
- Other info: Great opportunity for career advancement in a thriving environment.
The predicted salary is between 30000 - 42000 £ per year.
A property management company located in Birmingham is offering an excellent opportunity for an FM Help Desk Operative to join their Facilities Management team. The successful candidate will be responsible for logging and tracking maintenance requests, providing exceptional customer service, and coordinating both planned and reactive maintenance tasks.
Ideal applicants will possess strong IT skills and prior experience in a help desk or customer service role. The organization offers competitive perks, emphasizing employee wellbeing and professional development.
Facilities Help Desk Lead – Proactive FM Support in Birmingham employer: Centrick Group
Contact Detail:
Centrick Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Help Desk Lead – Proactive FM Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and facilities management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and maintenance tasks, so you can show them you're the perfect fit for their team.
✨Tip Number 3
Practice your communication skills! As a Facilities Help Desk Lead, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to potential employers. Plus, it shows you're serious about landing that job!
We think you need these skills to ace Facilities Help Desk Lead – Proactive FM Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in help desk or customer service roles. We want to see how your skills match the job description, so don’t be shy about showcasing your IT skills and any previous facilities management experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Help Desk Lead role. Share specific examples of how you've provided exceptional customer service in the past, as this is key for us.
Showcase Your Communication Skills: Since this role involves coordinating maintenance tasks and interacting with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Centrick Group
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management. Brush up on common maintenance requests and how to log them effectively. Familiarise yourself with the tools and software typically used in help desk roles, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you handled difficult situations and what you learned from them. This will demonstrate your ability to handle the demands of the job.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to maintenance requests or customer interactions. Practise answering these types of questions by thinking through various scenarios and your approach to resolving them. This will help you articulate your thought process during the interview.
✨Highlight Your IT Skills
Since strong IT skills are essential for this position, be prepared to discuss your technical abilities. Mention any relevant software you’ve used in previous roles and how you’ve leveraged technology to improve efficiency. This will reassure the interviewer that you can manage the help desk effectively.
