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- Tasks: Be the friendly face at our Management Office, helping residents and visitors every day.
- Company: Join Centrick, a leading residential property expert with a mission to improve lives.
- Benefits: Enjoy 25 days holiday, enhanced pension, health support, and a birthday bonus!
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 30000 ÂŁ per year.
We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
What you’ll be doing:
- Manage the main Management Office desk, acting as the first point of contact for residents, visitors and contractors.
- Receive, sort and distribute post and parcels, maintaining accurate records and managing “signed for” items in line with procedures.
- Report and liaise with the Centrick Estate Management team on all concerns, complaints and site issues.
- Carry out routine building patrols and inspections, ensuring communal areas are clean, safe and compliant, with accurate records maintained.
- Monitor CCTV systems and provide recordings to management or police when required.
- Control and account for all keys and access devices in accordance with procedures.
- Support contractor visits, bookings and on-site access, working closely with the onsite maintenance team.
- Maintain up-to-date resident contact information and ensure internal systems and portals are kept current.
- Take meter readings as requested.
- Adhere to all site-specific procedures, checklists and Health & Safety regulations at all times.
- Provide a professional, helpful and knowledgeable service, seeking guidance when required.
What you need to succeed:
- Strong customer service skills with a professional and approachable manner.
- Clear verbal and written communication skills.
- High level of attention to detail and accuracy (e.g. record keeping, key control, parcel logs).
- Confident using CCTV systems and IT systems (email, portals, spreadsheets).
- Good understanding of Health & Safety responsibilities.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays (Pro Rata).
- Future Security: Enhanced pension scheme based on role.
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards.
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support.
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most.
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most.
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally.
- Mental Health Support: 24/7 mental health services.
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way.
- Giving Back: One volunteer day annually to support a charity or cause close to your heart.
- BenefitPlatform: One online platform for all benefits and recognition.
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Concierge in Birmingham employer: Centrick Group
Contact Detail:
Centrick Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out Centrick's website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Concierge, you'll be the first point of contact for residents and visitors. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with a professional and approachable manner.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know regarding daily responsibilities or how they support employee development.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Concierge in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your strong customer service skills in your application. We want to see how you can bring a professional and approachable manner to the role, so share any relevant experiences that showcase this.
Be Clear and Concise: When writing your application, clarity is key! Use clear verbal and written communication to express your thoughts. We appreciate straightforwardness, so avoid jargon and keep it simple.
Attention to Detail Matters: Since the role involves record keeping and managing keys, demonstrate your attention to detail in your application. Mention any past experiences where accuracy was crucial, as this will show us you’re the right fit for the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Centrick Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with Centrick's mission and values, as well as their approach to customer service. This will help you demonstrate your enthusiasm and alignment with their goals.
✨Showcase Your Customer Service Skills
Since strong customer service skills are crucial for this position, prepare examples from your past experiences where you provided exceptional service. Think about situations where you resolved issues or went above and beyond for customers, and be ready to share these stories during the interview.
✨Be Detail-Oriented
Attention to detail is key in this role, especially when it comes to record keeping and managing keys. During the interview, highlight your organisational skills and provide examples of how you've maintained accuracy in previous jobs. This will show that you take this responsibility seriously.
✨Prepare for Health & Safety Questions
Given the importance of Health & Safety in the Concierge role, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure compliance and safety in communal areas, as well as how you would handle any potential issues that arise.