At a Glance
- Tasks: Lead architectural design for innovative service solutions across various sectors.
- Company: Join a forward-thinking company focused on technology and sustainability.
- Benefits: Competitive salary, 15% energy allowance, comprehensive healthcare, and generous holiday.
- Other info: Hybrid role with excellent career growth and work-life balance.
- Why this job: Shape the future of services with cutting-edge technology and impactful solutions.
- Qualifications: Experience in solution architecture and strong communication skills required.
The predicted salary is between 60000 - 75000 € per year.
An opportunity to play your part: The role of the Domain Architect – Services provides architectural leadership across Field Services, Installations, Planning & Despatch, Insurance Products, and Alternative Energy propositions, setting the target architecture and guiding product teams toward scalable, safe, cost‑effective solutions. The role shapes technology decisions around operational and customer outcomes, ensures alignment to enterprise guardrails and strategic platforms, drives reuse over fragmentation, and supports delivery teams with pragmatic, buildable designs. Acting as a trusted advisor to operational, engineering and product leaders, the architect brings whole‑system thinking, commercial awareness, and strong coaching of solution architects to raise architectural maturity and support high‑performing service operations.
Location: UK-based hybrid role, occasional travel to site.
Day‑to‑Day Responsibilities
- Define and maintain the target architecture for Services, covering Field Services, Installations, Planning & Despatch, Insurance Products, and alternative Energy propositions.
- Ensure alignment with enterprise standards and strategic platforms used across engineer enablement, scheduling, routing, policy management, claims, and new energy services.
- Prioritise reuse of shared capabilities (e.g., workforce management, CRM, scheduling, customer communications) and be clear where services propositions must differentiate for operational performance, safety, or regulatory reasons.
- Shape architectural decisions around operational efficiency, safety, engineer experience, customer outcomes and commercial performance across service journeys.
- Align to product objectives and OKRs relating to installation performance, job completion rates, SLA adherence, cost to serve, conversion, claims efficiency, and speed to market for new propositions.
- Ensure designs avoid unnecessary complexity and are proportionate to the value delivered.
- Champion reuse of strategic platforms such as Field Workforce Management, Scheduling and shared data platforms.
- Guide teams through ‘use vs extend vs build’ decisions across installation flows, engineer enablement, stock/asset processes, and insurance lifecycle journeys.
- Identify fragmentation early (e.g., duplicate scheduling tools, localised claims solutions, isolated planning tools) and drive convergence toward sustainable, scalable platforms.
- Ensure service‑domain designs conform to enterprise guardrails covering integration, operability, safety, data protection, and regulatory responsibilities (e.g., FCA for insurance, GSOP for field operations).
- Operate within established decision rights and escalate only when impacts cross into Customer, Core, IoT, or Enterprise domains.
- Architect solutions with a whole‑journey lens across booking, planning, routing, execution, completion, aftercare, and claims.
- Consider integration with stock, logistics, safety systems, engineer devices, policy systems, payments, and customer channels.
- Ensure architectures support resilience, real‑world engineer usage, field safety requirements, strong data flows, operational reporting, and cost‑efficiency.
- Work closely with Field Services, Installations, Insurance and Energy product teams and engineering squads to ensure designs are pragmatic and deliverable.
- Adapt architecture based on operational feedback from planners, dispatch teams, field engineers and claims handlers.
- Measure success by adoption, improved service performance, reduced rework, and uplift in operational KPIs.
- Assess total cost of ownership across scheduling platforms, mobile workforce tools, policy/claims systems, data platforms and emerging tech for new energy services.
- Provide clear analysis for build vs buy decisions involving field route optimisation, planning tools, engineer mobility, insurance platforms, or renewable servicing solutions.
- Help product teams understand cost implications of architectural decisions, including licensing, cloud usage, vendor risk and long‑term supportability.
- Act as a trusted advisor to leaders across Field Operations, Planning & Despatch, Installations, Services Commercial, Insurance, and Alternative Energy propositions.
- Influence without authority, ensuring alignment across operational, commercial and technology roadmaps.
- Communicate complex architecture in clear, outcome‑oriented terms suited to operational and product stakeholders.
- Coach Solution Architects and engineers working on Service‑based products.
- Promote clarity, quality, reuse and continuous improvement.
- Strengthen architecture maturity across field, installation, planning, despatch, insurance and emerging energy services teams by providing guidance, patterns, reviews, and architectural leadership.
- Mentor and uplift capability across squads delivering field operations, installation journeys, insurance capabilities and alternative energy propositions.
- Support solution architects and engineers through design reviews, knowledge sharing, and consistent application of architecture practices.
Qualifications
- Experience delivering solution and domain architectures across multiple projects or platforms.
- Strong understanding of business processes and their alignment with technology solutions.
- Excellent communication skills, able to engage technical and non‑technical audiences.
- Strategic thinking with the ability to plan and implement mid to long‑term technology roadmaps.
- Experience with architectural governance and compliance in a large organisation.
- Demonstrates the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance.
- Brings the ability to design and reuse prompt templates to support consistent, high‑quality workflow outputs, and is skilled in using AI to triage, classify and analyse information within Centrica policy guardrails.
- Strong ability to recognise higher risk scenarios and to escalate to governance or security as needed.
- Additionally shows proficiency in enterprise AI copilots, knowledge assistants and AI enhanced productivity tools.
Benefits
- Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment.
- Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap.
- Secure your future with our comprehensive pension plan, designed for peace of mind.
- Elevate your health with our fully‑funded company healthcare plan, prioritising your well‑being.
- Recharge with a generous 25‑day holiday allowance, plus public holidays, and the option to purchase up to 5 extra days for extended relaxation.
- Experience unparalleled work‑life balance with an exceptional selection of flexible benefits, from tech treats and eco‑friendly car leases to travel insurance for your adventures.
Domain Architect - Services in Windsor employer: Centrica
As a Domain Architect – Services at our UK-based hybrid role, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer a generous salary package, including a 15% Employee Energy Allowance, comprehensive healthcare, and a robust pension plan, all while fostering your professional growth through mentorship and continuous improvement opportunities. Join us to make a meaningful impact in shaping technology solutions that enhance operational efficiency and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Domain Architect - Services in Windsor
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their services and how your skills as a Domain Architect can help shape their future. Tailor your responses to show how you can drive operational efficiency and customer outcomes.
✨Tip Number 3
Practice your pitch! Be ready to explain complex architectural concepts in simple terms. This will help you engage both technical and non-technical audiences during interviews, showcasing your communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Domain Architect - Services in Windsor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivering solution and domain architectures. We want to see how your skills align with the specific responsibilities of the Domain Architect role, so don’t hold back!
Showcase Your Communication Skills:Since this role involves engaging both technical and non-technical audiences, it’s crucial to demonstrate your communication prowess. Use clear, outcome-oriented language in your application to show us you can bridge the gap between different stakeholders.
Highlight Strategic Thinking:We’re looking for someone who can think strategically about technology roadmaps. In your application, share examples of how you've planned and implemented long-term solutions that align with business processes and operational goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Centrica
✨Know Your Architecture Inside Out
Make sure you thoroughly understand the architectural principles relevant to the role. Brush up on your knowledge of Field Services, Installations, and the various platforms mentioned in the job description. Being able to discuss how you would approach architectural decisions with a focus on operational efficiency and customer outcomes will impress your interviewers.
✨Showcase Your Communication Skills
Since the role requires engaging both technical and non-technical audiences, practice explaining complex concepts in simple terms. Prepare examples of how you've successfully communicated architectural ideas to different stakeholders in the past. This will demonstrate your ability to influence without authority, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to architecture and service delivery. Think about how you would handle situations involving integration challenges or the need to drive convergence towards sustainable platforms. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Strategic Thinking
Be ready to discuss your experience with mid to long-term technology roadmaps. Highlight any past projects where you aligned business processes with technology solutions. Showing that you can think strategically about architecture and its impact on operational performance will set you apart from other candidates.
