At a Glance
- Tasks: Join a team to modernise platforms and deliver impactful AI solutions.
- Company: Dynamic tech company focused on innovation and collaboration.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Exciting environment with a focus on automation and career advancement.
- Why this job: Make a real difference by integrating cutting-edge AI into customer solutions.
- Qualifications: Experience with AWS, contact centre technologies, and strong coding skills in TypeScript.
The predicted salary is between 60000 - 80000 € per year.
You’ll join a team modernising our platforms, strengthening cyber and operational resilience, and advancing a product‑led way of working that brings engineers, data specialists and business experts together to deliver meaningful outcomes at pace. We’re scaling automation and AI from proof‑of‑concept into real, end‑to‑end change – improving customer journeys, reducing cost‑to‑serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations and critical infrastructure.
Location: UK-based hybrid role, occasional travel to site.
Day to day:
- Design, develop, and maintain software solutions utilizing AWS AI services such as Amazon Lex and Large Language Models (LLMs).
- Collaborate with cross‑functional teams to integrate AI capabilities into contact centre solutions.
- Write clean, efficient, and maintainable code in TypeScript.
- Implement and advocate for DevOps best practices, including CI/CD pipelines, automated testing, and infrastructure as code.
- Lead and participate in code reviews to ensure code quality and adherence to best practices.
- Troubleshoot and resolve complex technical issues across multiple areas of the software stack.
- Stay up‑to‑date with the latest industry trends and technologies to ensure our solutions remain competitive yet sustainable.
What we need from you:
- Several years’ experience in contact centre technologies with at least a few years hands‑on Amazon Connect implementation experience.
- Proven delivery of end‑to‑end cloud contact centre solutions including IVR, routing, CTI integration and CRM connectivity.
- Experience operating within production environments handling incidents and optimisation.
- Strong understanding of Amazon Connect architecture, flows, routing profiles and telephony integration.
- Experience integrating with Salesforce or CRM platforms.
- Knowledge of AWS services such as Lambda, API Gateway, S3 and CloudWatch.
- Ability to design resilient, scalable and secure contact centre solutions.
- Strong stakeholder and operational support capability.
- Degree in Computer Science, Engineering or related technical field, or equivalent industry experience.
- AWS Certified Solutions Architect Associate or Professional.
- Amazon Connect specific accreditation or demonstrable equivalent practical experience.
- Proven experience as a Senior Software Engineer or similar role.
- Strong expertise in AWS services, particularly Amazon Lex and other AI/ML services.
- Proficiency in TypeScript and modern JavaScript frameworks.
- Solid understanding of DevOps methodologies and tools (e.g., CI/CD, Serverless, Monitoring).
- Experience with contact centre technologies and integrations.
- Excellent problem‑solving skills and the ability to work independently and collaboratively.
- Strong communication skills, both written and verbal.
Core Competencies & Technical Skills (AI and emerging technology):
- Designs, integrates and operates AI‑enabled solutions within enterprise environments, including prompt‑driven workflows, retrieval‑augmented systems and AI agents.
- Applies structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
- Prepares and manages data used in AI workflows and takes responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement.
AI / Digital fluency:
- Demonstrates the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance.
- Brings the ability to design and reuse prompt templates to support consistent, high‑quality workflow outputs, and is skilled in using AI to triage, classify and analyse information within Centrica policy guardrails.
- Strong ability to recognise higher‑risk scenarios and escalates to governance or security as needed.
- Shows proficiency in enterprise AI copilots, knowledge assistants and AI‑enhanced productivity tools.
Core Behaviours:
- Take Ownership
- Work as One Team
- Develop a Growth Mindset
- Strive to Innovate
- Champion Customers
AWS Connect Developer in Windsor employer: Centrica
Join a forward-thinking team that is at the forefront of modernising platforms and enhancing operational resilience in a hybrid UK-based role. We foster a collaborative work culture that values innovation and continuous learning, offering employees opportunities for professional growth while working on cutting-edge AI and automation projects. With a commitment to delivering meaningful outcomes and a focus on employee well-being, we provide a dynamic environment where your contributions directly impact customer journeys and critical infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Developer in Windsor
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AWS Connect projects and any cool AI solutions you've developed. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on your technical knowledge, especially around Amazon Connect and AWS services. Practice common interview questions and be ready to discuss your past experiences and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace AWS Connect Developer in Windsor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with AWS Connect and contact centre technologies. We want to see how your skills align with our mission of modernising platforms and enhancing customer journeys.
Showcase Your Technical Skills:Don’t hold back on detailing your technical expertise! Mention your hands-on experience with Amazon Connect, TypeScript, and any relevant AWS services. We’re keen to see how you’ve implemented solutions in production environments.
Highlight Collaboration Experience:Since we work as one team, it’s important to showcase your ability to collaborate with cross-functional teams. Share examples of how you’ve integrated AI capabilities or worked on projects that required teamwork to deliver meaningful outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take ownership!
How to prepare for a job interview at Centrica
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect, Lex, and the various AI capabilities. Be ready to discuss how you've used these technologies in past projects, as well as any challenges you faced and how you overcame them.
✨Showcase Your Coding Skills
Since you'll be writing clean and efficient code in TypeScript, prepare to demonstrate your coding abilities. You might be asked to solve a coding problem or review some code during the interview, so practice common algorithms and be ready to explain your thought process.
✨Understand the Business Impact
It's not just about the tech; understand how your work will impact customer journeys and operational efficiency. Be prepared to discuss how you've contributed to meaningful outcomes in previous roles and how you can do the same here.
✨Emphasise Collaboration and Communication
This role involves working with cross-functional teams, so highlight your experience in collaborative environments. Share examples of how you've effectively communicated technical concepts to non-technical stakeholders and how you’ve worked together to solve complex problems.
