At a Glance
- Tasks: Manage tenant relationships and support social housing projects in Wigan.
- Company: Join a family of brands revolutionising energy for a greener future.
- Benefits: 25 days leave, performance bonuses, healthcare, and flexible rewards.
- Other info: Fixed-term role with excellent support and development opportunities.
- Why this job: Make a real impact in communities while growing your career.
- Qualifications: Experience in social housing, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer.
About your team: At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.
PH Jones are looking for a Tenant Liaison Officer to join our team. We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Wigan. Regular travel within this area will be required, so you will need to live within a reasonable commutable distance.
Please note: This is a fixed-term opportunity covering the Wigan area, with 12 month expected duration. Full-time, fixed-term contract, 40 hours per week, Monday - Friday. Fully costed van & fuel card, full uniform, PPE, phone & laptop provided.
Your role will involve:
- Managing tenant complaints
- Visiting customers in their own homes
- Assisting with the management of our installs and service programme across our social housing portfolio
- Assisting our operational management team and planners, in gaining access to properties and making contact with tenants
- Managing client relationships and working with them on access procedures, installation programmes and community engagement
- Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction
- Upholding PH Jones and British Gas company standards and policies at all times
Here’s what we’re looking for:
- Social Housing or housing experience desired
- Great organisational skills are required, including knowledge of Microsoft Office
- You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
- Strong customer service skills and confidence in your dealings with both internal and external stakeholders
- A working knowledge and understanding of contract parameters and their implications
- An in-date driving license with no more than 6 points
- An ability to adapt to all PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service
We also offer:
- 25 days annual leave + bank holidays
- Performance related Quarterly Bonus against KPI’s
- Company matched contribution Pension Scheme
- Group Income Protection, Life Assurance & Accident Insurance
- Company Funded Healthcare plan
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits – offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance
Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Tenant Liaison Officer in Wigan employer: Centrica
At PH Jones, we pride ourselves on being more than just an energy company; we are a family dedicated to creating a greener and fairer future. Our supportive work culture prioritises employee well-being, offering flexible benefits and opportunities for personal and professional growth. As a Tenant Liaison Officer in Wigan, you will play a vital role in enhancing community engagement while enjoying a comprehensive rewards package that includes generous leave, healthcare plans, and performance bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Wigan
✨Tip Number 1
Get to know the company culture! Before your interview, dive into their values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your communication skills! As a Tenant Liaison Officer, you'll need to connect with diverse customers. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Prepare questions to ask during your interview! This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about what matters most to you in a workplace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the roles we offer. Let’s get you on board!
We think you need these skills to ace Tenant Liaison Officer in Wigan
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with our mission to create a greener future. Share why you’re excited about being a Tenant Liaison Officer and how you can contribute to our community.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience in social housing or customer service, and don’t forget to mention your organisational skills. We love seeing how your background fits with what we do at PH Jones!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate attention to detail, so make sure your writing is free from typos and grammatical errors. This shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture there!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer and the mission of PH Jones. Familiarise yourself with their commitment to social housing and energy efficiency. This will help you demonstrate your genuine interest in the company and its values.
✨Show Empathy and Communication Skills
Since this role involves managing tenant complaints and visiting customers in their homes, be prepared to showcase your empathy and communication skills. Think of examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service.
✨Highlight Organisational Skills
The job requires great organisational skills, so come ready to discuss how you manage your time and tasks effectively. You might want to share specific tools or methods you use to stay organised, especially if you have experience with Microsoft Office or similar software.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, community engagement initiatives, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
