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- Tasks: Engage with customers, promote green solutions, and drive sales through multiple campaigns.
- Company: Join Centrica, a family of brands dedicated to a cleaner, greener future.
- Benefits: Competitive salary, bonus potential, and flexible work-from-home options.
- Why this job: Make a real impact in the energy sector while developing your sales skills.
- Qualifications: Experience in sales or customer retention, with strong communication skills.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 22714 - 28472 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
As a Contact Sales Agent at British Gas, you will be the first point of contact for potential and existing customers. Your role is to understand customer needs, promote suitable services, and deliver an exceptional customer experience that drives sales and loyalty. This position involves working on multiple telephone-based campaigns, ranging from direct product sales (e.g., boilers/ASHP/Solar), specialised lead generation, customer retention, and educating customers on innovative Net Zero and energy-saving solutions.
The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is comfortable pivoting between different product lines and sales objectives.
Basic Salary: £28,393
Bonus: OTE is £1k per month based on KPI achievement.
WFH Opportunities: Work from home 4 days per week with every Wednesday in office (post training).
Department opening hours: 8am - 7pm Monday - Saturday. Working pattern is 1 Saturday in 4.
What we need from you:
- Experience: experience in direct sales, telesales, cross selling or customer retention role.
- Versatility: Proven ability to switch effectively between different sales activities and campaign objectives.
- Communication: Exceptional verbal communication and active listening skills, with a professional, engaging, and persuasive telephone manner.
- Resilience: Demonstrated ability to handle objections, maintain composure, and stay motivated through periods of rejection.
- Technical Aptitude: Proficient in using CRM software (e.g., Salesforce, and standard Microsoft Office/Google Workspace applications).
- Industry Interest (Desirable): A genuine interest in energy efficiency, home improvements, or sustainable technologies (Net Zero) is a strong advantage.
Key Accountabilities:
- Multi-Campaign Execution: Successfully manage calls and achieve targets across various campaigns, which may include:
- Direct Sales: Proactively selling high-value products like new boiler installations, ASHP, Air Con and Solar.
- Lead Generation: Identifying, qualifying, and scheduling appointments for field sales representatives.
- Customer Retention: Contacting existing customers to maintain sales, resolve issues, and upsell/cross-sell new services.
- Net Zero Products: Informing customers about grant-funded programs, heat pumps, smart thermostats, and other sustainability initiatives.
- Data Accuracy: Accurately log all call information, outcomes, and customer data into the CRM system following strict compliance and data protection guidelines.
- Compliance: Adhere strictly to all company policies, regulatory requirements (e.g., FCA, GDPR), and campaign guidelines.
Contact Sales Agent - Stockport in Trafford employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent - Stockport in Trafford
✨Tip Number 1
Get to know the company inside out! Research Centrica and its mission towards a greener future. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your pitch! Since you'll be on the phone a lot, rehearse how you'd introduce yourself and explain why you're the perfect fit for the Contact Sales Agent role. Keep it engaging and persuasive!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and ready to make an impact.
We think you need these skills to ace Contact Sales Agent - Stockport in Trafford
Some tips for your application 🫡
Show Your Passion for Sustainability: When you're writing your application, let your enthusiasm for energy efficiency and sustainable technologies shine through. We love candidates who are genuinely interested in making a difference, so share any relevant experiences or projects that highlight this passion.
Tailor Your Experience: Make sure to customise your application to reflect your experience in direct sales, telesales, or customer retention. Use specific examples that demonstrate your ability to switch between different sales activities and how you've successfully met targets in the past.
Highlight Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to showcase your exceptional verbal communication skills. Use your application to illustrate how you've effectively engaged with customers and handled objections in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand Centrica's mission and values. Familiarise yourself with their products, especially those related to energy efficiency and Net Zero solutions. This will show your genuine interest in the role and help you connect your experience to their objectives.
✨Show Off Your Communication Skills
As a Contact Sales Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common sales scenarios with a friend to get comfortable with handling objections and promoting services effectively.
✨Demonstrate Resilience
Be prepared to discuss times when you've faced rejection or challenges in sales. Highlight how you stayed motivated and turned those experiences into learning opportunities. This will showcase your resilience, which is crucial for this role.
✨Get Tech-Savvy
Brush up on your CRM skills, especially if you're familiar with Salesforce or similar software. Being able to demonstrate your technical aptitude during the interview will give you an edge, as it shows you're ready to hit the ground running.
