Tenant Liaison Officer

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team: At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.

PH Jones are looking for a Tenant Liaison Officer to join our team. We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Wigan. Regular travel within this area will be required, so you will need to live within a reasonable commutable distance.

Please note: This is a fixed-term opportunity covering the Wigan area, with 12 month expected duration. Full-time, fixed-term contract, 40 hours per week, Monday - Friday. Fully costed van & fuel card, full uniform, PPE, phone & laptop provided.

Your role will involve:

• Managing tenant complaints
• Visiting customers in their own homes
• Assisting with the management of our installs and service programme across our social housing portfolio
• Assisting our operational management team and planners, in gaining access to properties and making contact with tenants
• Managing client relationships and working with them on access procedures, installation programmes and community engagement
• Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction
• Upholding PH Jones and British Gas company standards and policies at all times

Here’s what we’re looking for:

• Social Housing or housing experience desired
• Great organisational skills are required, including knowledge of Microsoft Office
• You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
• Strong customer service skills and confidence in your dealings with both internal and external stakeholders
• A working knowledge and understanding of contract parameters and their implications
• An in-date driving license with no more than 6 points
• An ability to adapt to all PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service

We also offer:

• 25 days annual leave + bank holidays
• Performance related Quarterly Bonus against KPI’s
• Company matched contribution Pension Scheme
• Group Income Protection, Life Assurance & Accident Insurance
• Company Funded Healthcare plan
• Access to MyHealth with 24/7 MyCare phone line
• Online GP24 virtual service
• Eye Test Voucher
• Annual pay review
• Legal Help
• Financial Education
• Centrica Benefits – offers & discounts with high street partners
• Profit Share Award
• Employee Energy Allowance

Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.