At a Glance
- Tasks: Shape and optimise digital experiences for British Gas ecommerce products.
- Company: Join Centrica, a family of brands driving a greener future.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and sustainability.
- Why this job: Make a real impact on customer journeys while revolutionising the energy sector.
- Qualifications: Experience in digital product management and strong data-driven decision-making skills.
The predicted salary is between 50000 - 65000 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
Overview
You’ll shape and optimise world‑class digital experiences across British Gas ecommerce products. Your focus will be on driving commercial performance while improving the end‑to‑end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction.
About the role
You’ll own the ecommerce performance for your product area, using data and customer insight to continuously improve digital journeys and content. You’ll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes.
- Owning ecommerce performance, with a focus on acquisition, retention and seamless digital journeys
- Defining and delivering product goals including conversion, average order value, NPV and NPS
- Using data, insight and user feedback to identify opportunities and prioritise improvements
- Leading a test‑and‑learn approach using qualitative and quantitative methods (A/B testing, MVTs, user research)
- Setting and communicating clear roadmaps and OKRs aligned to business and customer needs
- Monitoring market trends, competitors and partnership opportunities
- Working collaboratively with commercial, legal, regulatory and support teams to deliver compliant, scalable launches
- Supporting and developing cross‑functional delivery teams and ways of working
What we’re looking for
Essential
- Experience as a Digital Product Manager within ecommerce or digital environments, working in agile teams
- Strong understanding of digital customer journeys and conversion rate optimisation
- Confident working cross‑functionally with product, design and technology teams
- Experience using customer research, testing and experimentation to inform decisions
- A data‑driven mindset with strong prioritisation and problem‑solving skills
- Clear, confident stakeholder communication, able to simplify complex topics
- Solid understanding of SEO and digital marketing channels (PPC, display, social, VOD)
Desirable
- Experience with Salesforce, Adobe Analytics/Target and Content Square
Digital Product Manager - Ecommerce - Windsor in Sundridge employer: Centrica
At Centrica, we pride ourselves on being more than just an energy company; we are a community dedicated to creating a sustainable future. As a Digital Product Manager in our Windsor location, you will thrive in a flexible and inclusive work culture that champions innovation and collaboration. With ample opportunities for professional growth and a commitment to making a positive impact, joining us means being part of a mission-driven team where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager - Ecommerce - Windsor in Sundridge
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Centrica are looking for when hiring for a Digital Product Manager - Ecommerce - Windsor.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Centrica for the Digital Product Manager - Ecommerce - Windsor, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Centrica as a Digital Product Manager - Ecommerce - Windsor, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Centrica’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Product Manager - Ecommerce - Windsor.
We think you need these skills to ace Digital Product Manager - Ecommerce - Windsor in Sundridge
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Centrica, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Centrica's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Centrica. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Centrica
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Centrica uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Centrica. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
