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For Companies At a Glance
- Tasks: Shape and optimise digital experiences for British Gas ecommerce products.
- Company: Join Centrica, a family of brands driving a greener future.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and sustainability.
- Why this job: Make a real impact on customer journeys while revolutionising the energy sector.
- Qualifications: Experience in digital product management and strong data-driven decision-making skills.
The predicted salary is between 50000 - 65000 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
Overview
You’ll shape and optimise world‑class digital experiences across British Gas ecommerce products. Your focus will be on driving commercial performance while improving the end‑to‑end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction.
About the role
You’ll own the ecommerce performance for your product area, using data and customer insight to continuously improve digital journeys and content. You’ll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes.
- Owning ecommerce performance, with a focus on acquisition, retention and seamless digital journeys
- Defining and delivering product goals including conversion, average order value, NPV and NPS
- Using data, insight and user feedback to identify opportunities and prioritise improvements
- Leading a test‑and‑learn approach using qualitative and quantitative methods (A/B testing, MVTs, user research)
- Setting and communicating clear roadmaps and OKRs aligned to business and customer needs
- Monitoring market trends, competitors and partnership opportunities
- Working collaboratively with commercial, legal, regulatory and support teams to deliver compliant, scalable launches
- Supporting and developing cross‑functional delivery teams and ways of working
What we’re looking for
Essential
- Experience as a Digital Product Manager within ecommerce or digital environments, working in agile teams
- Strong understanding of digital customer journeys and conversion rate optimisation
- Confident working cross‑functionally with product, design and technology teams
- Experience using customer research, testing and experimentation to inform decisions
- A data‑driven mindset with strong prioritisation and problem‑solving skills
- Clear, confident stakeholder communication, able to simplify complex topics
- Solid understanding of SEO and digital marketing channels (PPC, display, social, VOD)
Desirable
- Experience with Salesforce, Adobe Analytics/Target and Content Square
Digital Product Manager - Ecommerce - Windsor in Sundridge employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Manager - Ecommerce - Windsor in Sundridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, and think about how your skills as a Digital Product Manager can help them achieve their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with ecommerce and digital journeys clearly and confidently. Use examples that highlight your data-driven mindset and problem-solving skills to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission to energise a greener future.
We think you need these skills to ace Digital Product Manager - Ecommerce - Windsor in Sundridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Product Manager role. Highlight your ecommerce experience and any data-driven projects you've worked on. We want to see how you can shape and optimise digital experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about ecommerce and how your background aligns with our mission at Centrica. Show us your personality and enthusiasm for making an impact in a greener future.
Showcase Your Data Skills: Since this role is all about using data to drive decisions, make sure to include examples of how you've used data and customer insights in your previous roles. We love a good test-and-learn approach, so share any relevant experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Centrica!
How to prepare for a job interview at Centrica
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand the ecommerce products you'll be managing. Familiarise yourself with British Gas's digital offerings and think about how you can enhance customer journeys. This will show your genuine interest and help you discuss specific strategies during the interview.
✨Data is Your Best Friend
Since the role requires a data-driven mindset, come prepared with examples of how you've used data to drive decisions in previous roles. Be ready to discuss A/B testing or user research you've conducted, and how those insights led to improved conversion rates or customer satisfaction.
✨Show Off Your Cross-Functional Skills
This position involves working closely with various teams, so highlight your experience collaborating with product, design, and technology teams. Prepare anecdotes that demonstrate your ability to communicate complex ideas simply and effectively, as this will be crucial for stakeholder engagement.
✨Stay Ahead of Market Trends
Research current trends in ecommerce and digital marketing, especially those relevant to British Gas. Being able to discuss competitors and market opportunities will show that you're proactive and have a strategic mindset, which is essential for driving commercial performance.