At a Glance
- Tasks: Engage with customers, promote energy solutions, and drive sales in a dynamic environment.
- Company: Join British Gas, a leader in sustainable energy solutions.
- Benefits: Flexible work-from-home options, competitive salary, and a supportive culture.
- Other info: Opportunities for personal growth and a focus on work-life balance.
- Why this job: Be part of a mission to create a greener future while developing your career.
- Qualifications: Experience in sales or customer service, with strong communication skills.
The predicted salary is between 29416 - 29416 € per year.
Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer.
We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.
Location: Stockport
Flex First: Work from home 4 days per week with every Wednesday in office
Bonus: OTE is £1k per month based on KPI achievement. Basic salary is £29,416
Department opening hours: 8am - 7pm Monday - Friday with 1 Saturday in 3 at 9am - 5pm
Please provide a CV & Supporting Statement with your application.
As a Contact Sales Agent at British Gas, you will be the first point of contact for potential and existing customers. Your role is to understand customer needs, promote suitable services, and deliver an exceptional customer experience that drives sales and loyalty.
This position involves working on multiple telephone-based campaigns, ranging from direct product sales (e.g., boilers/ASHP/Solar), specialized lead generation, customer retention, and educating customers on innovative Net Zero and energy-saving solutions.
The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is comfortable pivoting between different product lines and sales objectives.
Key Accountabilities:- Multi-Campaign Execution: Successfully manage calls and achieve targets across various campaigns, which may include:
- Direct Sales: Proactively selling high-value products like new boiler installations, ASHP, Air Con and Solar.
- Lead Generation: Identifying, qualifying, and scheduling appointments for field sales representatives.
- Customer Retention: Contacting existing customers to maintain sales, resolve issues, and upsell/cross-sell new services.
- Net Zero Products: Informing customers about grant-funded programs, heat pumps, smart thermostats, and other sustainability initiatives.
- Customer Engagement: Conduct professional, persuasive, and clear communication with prospective and existing customers over the phone.
- Adaptability: Quickly absorb new product knowledge, campaign scripts, and regulatory information for each project.
- Target Achievement: Consistently meet and exceed daily and weekly sales, lead quality, and productivity targets (KPIs).
- Data Accuracy: Accurately log all call information, outcomes, and customer data into the CRM system following strict compliance and data protection guidelines.
- Compliance: Adhere strictly to all company policies, regulatory requirements (e.g., FCA, GDPR), and campaign guidelines.
- Experience: experience in direct sales, telesales, cross selling or customer retention role.
- Versatility: Proven ability to switch effectively between different sales activities and campaign objectives.
- Communication: Exceptional verbal communication and active listening skills, with a professional, engaging, and persuasive telephone manner.
- Resilience: Demonstrated ability to handle objections, maintain composure, and stay motivated through periods of rejection.
- Technical Aptitude: Proficient in using CRM software (e.g., Salesforce, and standard Microsoft Office/Google Workspace applications).
- Industry Interest (Desirable): A genuine interest in energy efficiency, home improvements, or sustainable technologies (Net Zero) is a strong advantage.
Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
Heating Installation - Contact Sales Agent in Stockport employer: Centrica
At British Gas, we pride ourselves on being more than just an energy provider; we are a community dedicated to creating a greener future. Our flexible work culture allows you to thrive with the option to work from home four days a week, while our commitment to employee growth ensures that your career development is a priority. Join us in Stockport, where you can make a meaningful impact and enjoy a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Heating Installation - Contact Sales Agent in Stockport
✨Tip Number 1
Get to know the company inside out! Research British Gas and their mission towards a greener future. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! You’ll be on the phone a lot, so make sure you can confidently communicate your skills and how they align with the role. Role-play with a friend or use a mirror to refine your delivery.
✨Tip Number 3
Be ready to adapt! The job involves switching between different campaigns, so think of examples from your past where you've successfully handled multiple tasks or adapted to new challenges. This will impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our family at British Gas and contributing to something bigger.
We think you need these skills to ace Heating Installation - Contact Sales Agent in Stockport
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Highlight your experience in direct sales or customer retention, and don’t forget to showcase your adaptability and communication skills. Tailor it to reflect how you can contribute to our mission of energising a greener future.
Write a Strong Supporting Statement:This is your chance to shine! Use your supporting statement to explain why you're passionate about energy efficiency and how your skills align with the role. Be specific about your achievements and how they relate to the key accountabilities mentioned in the job description.
Show Your Enthusiasm for Sustainability:We love candidates who are as excited about sustainability as we are! Mention any relevant interests or experiences that demonstrate your commitment to energy-saving solutions and Net Zero initiatives. It’ll show us you’re not just looking for a job, but a purpose.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find more information about our culture and values there!
How to prepare for a job interview at Centrica
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products you'll be selling, like boilers, heat pumps, and solar panels. Understanding their benefits and how they contribute to energy efficiency will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal communication skills. Prepare to demonstrate how you can engage customers effectively over the phone, using clear and persuasive language. Role-playing with a friend can help you refine your approach.
✨Prepare for Objections
Expect to face some objections during the interview, just like you would in a sales call. Think about common objections related to energy products and prepare your responses. This will show that you can handle challenges and maintain composure under pressure.
✨Emphasise Your Adaptability
Highlight your ability to switch between different sales activities and campaigns. Share examples from your past experiences where you successfully adapted to new information or changing objectives. This will demonstrate that you can thrive in a fast-paced environment, which is crucial for this role.
