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For Companies At a Glance
- Tasks: Design and enhance services that create real value for customers.
- Company: Join Centrica Retail, a leader in delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options and a range of corporate perks.
- Why this job: Be part of a creative team focused on impactful service design and customer satisfaction.
- Qualifications: No specific experience required; creativity and collaboration are key!
- Other info: Opportunity to work in a dynamic environment with a focus on innovation.
The predicted salary is between 28800 - 42000 £ per year.
Overview
The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions. In this role, we\’re looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end services that deliver real value to our customers. You\\\’ll shape experiences and services that work seamlessly across teams, systems, and channels—ensuring we design with both customers and colleagues in mind. You\\\’ll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you\\\’ll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you\\\’re passionate about designing services, we\\\’d love to hear from you.
Responsibilities
- Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research.
- Proficient in user/customer research (qualitative and quantitative) and Service Design methods.
- Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes
- Strong stakeholder management, facilitation and communication skills
- Able to balance customer, colleague, business and technical delivery needs when designing solutions
- Comfortable navigating ambiguity and aligning stakeholders with differing priorities.
- Passionate about inclusive, sustainable, and human-centred services.
- Degree in HCI, UX, Psychology, Ergonomics/Human Factors or equivalent professional experience
Location
With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn\\\’t need to be a barrier. This role can be mostly based at home but you must be flexible to travel as needed to our sites, namely Windsor, Leicester or London.
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Service Designer employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with the principles of service design and customer experience. Understanding frameworks like the Service Design Thinking process can help you articulate your ideas effectively during discussions.
✨Tip Number 2
Network with professionals in the field of service design. Attend industry events or webinars to connect with others and gain insights into current trends and best practices that you can reference in your conversations.
✨Tip Number 3
Prepare a portfolio showcasing your previous work in service design. Highlight projects where you’ve successfully improved customer experiences, as this will demonstrate your capability and creativity to the hiring team.
✨Tip Number 4
Research Centrica Retail and their current service offerings. Being knowledgeable about their products and services will allow you to tailor your discussions and show how you can contribute to their goals.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Service Designer position. Understand the key responsibilities and required skills, focusing on how your experience aligns with their needs.
Showcase Your Creativity: As a Service Designer, creativity is crucial. In your application, include examples of past projects where you designed or improved services. Highlight your thought process and the impact of your work.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Service Designer role. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about service design and how you can contribute to Centrica's mission of enhancing customer experience.
How to prepare for a job interview at Centrica
✨Showcase Your Creativity
As a Service Designer, creativity is key. Prepare to discuss your previous projects where you implemented innovative solutions. Bring along a portfolio or examples that highlight your design process and the impact of your work.
✨Understand Customer Experience
Familiarise yourself with the principles of customer experience design. Be ready to explain how you would approach improving services from the customer's perspective, and share any relevant experiences where you enhanced customer satisfaction.
✨Collaborative Mindset
Service design often involves working with cross-functional teams. Be prepared to discuss how you collaborate with others, resolve conflicts, and incorporate feedback into your designs. Highlight any teamwork experiences that demonstrate your collaborative skills.
✨Research the Company
Before the interview, take time to understand Centrica Retail's mission and values. Knowing their focus on world-class customer experience will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
