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- Tasks: Engage customers through sales calls and digital channels, driving growth and retention.
- Company: Join British Gas, a trusted household brand with a strong reputation.
- Benefits: Competitive salary plus commission, flexible working options, and career development.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Thrive in a fast-paced environment while making a real impact on customer satisfaction.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 29416 - 29416 £ per year.
We're looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base. This is a fast paced, target driven role where you'll engage customers across voice and digital channels, predominantly through outbound activity, with some inbound contact. You'll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products - all while delivering an excellent customer experience. If you enjoy sales conversations, thrive in a performance environment, and want to build a long term career with a trusted household brand, this role is for you.
Salary: £29,416 basic + monthly commission (OTE commission £500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid / work from home options available post training
Hours: Monday-Friday, 9am-5pm
What you'll be doing:
- Proactively engaging customers through outbound sales and retention activity, with some inbound contact
- Winning new customers and maximising upsell and cross sell opportunities
- Retaining customers who are considering leaving or moving home through tailored, value led solutions
- Running targeted outbound retention and win back campaigns
- Confidently switching between offers based on customer needs and market conditions
- Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions
- Delivering a consistently high quality customer experience that drives satisfaction and loyalty
- Resolving customer queries first time wherever possible
- Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning
What we're looking for:
- Proven experience in sales, retention or customer contact roles (inbound and/or outbound)
- A confident communicator who can adapt conversations to different customer needs
- Strong commercial focus and comfort working towards targets and incentives
- Experience using multiple systems and digital tools in a contact centre environment
- Skilled in objection handling, negotiation, and closing
- A customer first mindset, with empathy and professionalism in every interaction
- Resilience and motivation to succeed in a fast moving, performance led environment
- Experience in the energy sector is advantageous, but not essential - strong sales experience is what matters most
Contact Sales Agent in Scotland employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent in Scotland
✨Tip Number 1
Get to know British Gas inside out! Familiarise yourself with their products and services, especially the energy tariffs. This will help you confidently engage customers and present tailored solutions during your conversations.
✨Tip Number 2
Practice your sales pitch! Role-play with friends or family to refine your communication skills. The more comfortable you are with your approach, the better you'll be at adapting to different customer needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at British Gas.
We think you need these skills to ace Contact Sales Agent in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Contact Sales Agent. Highlight your sales experience and any customer contact roles you've had. We want to see how you’ve engaged customers and met targets in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for sales and how you can contribute to British Gas. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Relevant Skills: In your application, emphasise skills like negotiation, objection handling, and your ability to adapt conversations. We’re looking for confident communicators who can switch between offers based on customer needs, so make sure to highlight these abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at British Gas!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand British Gas's products and services. Familiarise yourself with energy tariffs and the company's approach to customer service. This knowledge will help you confidently discuss how you can contribute to their goals.
✨Show Off Your Sales Skills
Prepare specific examples from your past experiences where you've successfully engaged customers, handled objections, or closed sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your commercial awareness.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common sales interview questions, such as how you would handle a difficult customer or how you prioritise tasks in a fast-paced environment. The more you practice, the more comfortable you'll feel during the real thing.
✨Be Customer-Centric
During the interview, emphasise your customer-first mindset. Share stories that highlight your empathy and professionalism in previous roles. Show that you understand the importance of delivering an excellent customer experience, which is crucial for a role at British Gas.