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- Tasks: Engage with customers, promote green solutions, and drive sales through multiple campaigns.
- Company: Join Centrica, a family of brands committed to a cleaner, greener future.
- Benefits: Competitive salary, bonus potential, and flexible work-from-home options.
- Why this job: Make a real impact in the energy sector while developing your sales skills.
- Qualifications: Experience in sales or customer retention, with strong communication skills.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 22714 - 28471 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
As a Contact Sales Agent at British Gas, you will be the first point of contact for potential and existing customers. Your role is to understand customer needs, promote suitable services, and deliver an exceptional customer experience that drives sales and loyalty. This position involves working on multiple telephone-based campaigns, ranging from direct product sales (e.g., boilers/ASHP/Solar), specialised lead generation, customer retention, and educating customers on innovative Net Zero and energy-saving solutions.
The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is comfortable pivoting between different product lines and sales objectives.
Basic Salary: £28,393
Bonus: OTE is £1k per month based on KPI achievement.
WFH Opportunities: Work from home 4 days per week with every Wednesday in office (post training).
Department opening hours: 8am - 7pm Monday - Saturday. Working pattern is 1 Saturday in 4.
What we need from you:
- Experience: experience in direct sales, telesales, cross selling or customer retention role.
- Versatility: Proven ability to switch effectively between different sales activities and campaign objectives.
- Communication: Exceptional verbal communication and active listening skills, with a professional, engaging, and persuasive telephone manner.
- Resilience: Demonstrated ability to handle objections, maintain composure, and stay motivated through periods of rejection.
- Technical Aptitude: Proficient in using CRM software (e.g., Salesforce, and standard Microsoft Office/Google Workspace applications).
- Industry Interest (Desirable): A genuine interest in energy efficiency, home improvements, or sustainable technologies (Net Zero) is a strong advantage.
Key Accountabilities:
- Multi-Campaign Execution: Successfully manage calls and achieve targets across various campaigns, which may include:
- Direct Sales: Proactively selling high-value products like new boiler installations, ASHP, Air Con and Solar.
- Lead Generation: Identifying, qualifying, and scheduling appointments for field sales representatives.
- Customer Retention: Contacting existing customers to maintain sales, resolve issues, and upsell/cross-sell new services.
- Net Zero Products: Informing customers about grant-funded programs, heat pumps, smart thermostats, and other sustainability initiatives.
- Data Accuracy: Accurately log all call information, outcomes, and customer data into the CRM system following strict compliance and data protection guidelines.
- Compliance: Adhere strictly to all company policies, regulatory requirements (e.g., FCA, GDPR), and campaign guidelines.
Contact Sales Agent - Stockport in Saint Helens employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent - Stockport in Saint Helens
✨Tip Number 1
Get to know the company inside out! Research Centrica and its brands, especially British Gas. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being part of their journey towards a greener future.
✨Tip Number 2
Practice your pitch! As a Contact Sales Agent, you'll need to communicate effectively. Role-play common sales scenarios with a friend or family member to sharpen your skills. This will help you feel more confident when discussing customer needs and promoting services during the interview.
✨Tip Number 3
Show off your versatility! Be ready to discuss how you've successfully switched between different sales activities in the past. Use specific examples to demonstrate your adaptability and how you can thrive in a fast-paced environment like the one at British Gas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Good luck, and let’s make an impact together!
We think you need these skills to ace Contact Sales Agent - Stockport in Saint Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Contact Sales Agent. Highlight your experience in direct sales and customer retention, and don’t forget to mention any relevant skills that show you can handle multiple campaigns like a pro!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about energy efficiency and how your communication skills can help us deliver an exceptional customer experience. Keep it engaging and personal!
Showcase Your Resilience: In your application, share examples of how you've handled objections or tough situations in previous roles. We want to see that you can stay motivated and composed, even when the going gets tough!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our family at Centrica!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand Centrica's mission and values. Familiarise yourself with their products, especially those related to energy efficiency and Net Zero solutions. This will show your genuine interest in the role and help you connect your experience to their objectives.
✨Show Off Your Communication Skills
As a Contact Sales Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common sales scenarios with a friend to refine your persuasive telephone manner and active listening skills.
✨Prepare for Objections
Expect to face some tough questions or objections during the interview. Think of examples from your past experiences where you successfully handled objections or turned a 'no' into a 'yes'. This will demonstrate your resilience and ability to stay motivated under pressure.
✨Get Tech-Savvy
Brush up on your CRM software skills, especially if you've used Salesforce or similar tools before. Be ready to discuss how you've used technology to enhance your sales processes or improve customer interactions. This will highlight your technical aptitude and adaptability.
