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- Tasks: Shape and evolve customer propositions that drive growth and enhance experiences.
- Company: Join Centrica Home, a leader in customer experience and innovation.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact by creating compelling value propositions that resonate with customers.
- Qualifications: Degree in Business, Marketing or related field; experience in proposition development is a plus.
- Other info: Collaborative environment with strong focus on customer insight and commercial success.
The predicted salary is between 36000 - 60000 £ per year.
You’ll join the Customer Experience team within Centrica Home, our B2C division, where the focus is on driving growth through world class customer experience and compelling product and service propositions. In this role, you’ll shape, test and evolve customer propositions that meet real customer needs and stand out in the market. You’ll help bring together products, services and experiences into joined up value propositions that support acquisition, retention and long term value.
Working closely with research, data, marketing, product and commercial teams, you’ll ensure propositions are insight led, on brand and commercially strong. For this role expect to be in the office at least once a week - subject to change and business demands.
You’ll develop and refine customer propositions aligned to our growth strategy, using customer insight, market trends and competitor analysis to shape clear value stories. You’ll help design end to end customer journeys, support proposition business cases, and work with cross functional teams to take propositions to market. You’ll also support testing and iteration, ensure propositions are communicated consistently across channels, track performance, and recommend improvements. Where relevant, you’ll help integrate offers, bundles and partner services into compelling customer propositions.
What we’re looking for:
- You bring strong customer insight and commercial thinking, with experience in proposition or offer development in customer focused environments.
- You understand the full proposition lifecycle, from discovery through launch and optimisation, and enjoy working collaboratively across teams to influence outcomes.
- You communicate clearly, tell strong value stories, and care about making things simpler for customers.
- Experience with testing, pricing or journey design is a plus, as is the ability to turn insight into tangible business value.
- A degree in Business, Marketing, Customer Strategy or a related field is required.
- Additional experience or training in value proposition design, business modelling or go to market planning is desirable.
Proposition Manager (Joint Propositions) employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proposition Manager (Joint Propositions)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your understanding of customer propositions. We recommend using the STAR method to structure your answers – it helps you tell a compelling story!
✨Tip Number 3
Showcase your skills through real-life examples. Whether it's a project you've worked on or a challenge you've overcome, make sure to highlight how your experience aligns with the role of Proposition Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Proposition Manager (Joint Propositions)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Proposition Manager. Highlight your experience in customer insight and proposition development, and don’t forget to sprinkle in some examples of how you've influenced outcomes in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating customer propositions and how your skills align with our growth strategy. Keep it engaging and personal – we want to get to know you!
Showcase Your Collaborative Spirit: Since this role involves working closely with various teams, make sure to mention any collaborative projects you've been part of. Share specific examples that demonstrate your ability to work cross-functionally and influence outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Centrica
✨Know Your Propositions
Before the interview, dive deep into understanding the customer propositions that Centrica Home offers. Familiarise yourself with their products and services, and think about how you can enhance them. This will show your genuine interest and help you articulate how your skills align with their needs.
✨Showcase Your Insight Skills
Prepare examples of how you've used customer insights to shape propositions in previous roles. Be ready to discuss specific market trends or competitor analyses you've conducted, and how these influenced your decisions. This will demonstrate your analytical thinking and commercial acumen.
✨Collaborative Spirit
Since the role involves working closely with various teams, be prepared to share experiences where you've successfully collaborated across departments. Highlight how you’ve influenced outcomes through teamwork, as this is crucial for developing compelling value propositions.
✨Communicate Clearly
Practice telling your own value story succinctly. In the interview, focus on clear communication and ensure you can convey complex ideas simply. This will reflect your ability to create clear value stories for customers, which is key for the Proposition Manager role.