At a Glance
- Tasks: Be the go-to person for business customers, resolving their queries and complaints with ease.
- Company: Join Centrica, a family of brands committed to a greener future.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Other info: Dynamic training environment with opportunities for growth and development.
- Why this job: Make a real impact by helping businesses thrive while promoting sustainability.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30044 - 30044 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
As a Business Customer Relations Agent, you will be the first point of contact for our business customers, taking full ownership of enquiries and complaints from initial contact through to resolution. You will handle inbound calls and digital chats, resolving complex account, billing, and technical issues while minimising disruption to customers' day‑to‑day operations. Using strong problem‑solving and communication skills, you'll ensure complaints are resolved efficiently, professionally, and to a high standard. By delivering a consistently high‑quality service, you will build trusted customer relationships and drive positive outcomes for both our customers and the business.
Salary: £30,044 + quarterly bonus of up to 16% of salary
Contract: Permanent
Location: British Gas, Penman Way, Grove Park, Leicester, LE19 1SZ
Working Style: Up to 8 weeks office‑based training (4 weeks formal training followed by 4 weeks supported consolidation), with hybrid working opportunities post‑training (typically 2 days per month in the office)
Operating Hours: Monday to Friday (8am - 6pm)
What You'll Do:
- Manage a blended workstream of inbound calls and digital chats from business customers, delivering a professional and efficient service
- Resolve complex customer issues at first point of contact wherever possible, taking full ownership through to resolution
- Communicate clearly, confidently, and empathetically across both verbal and written interactions
- Proactively identify opportunities for business growth and promote identified lead opportunities where appropriate
- Consistently meet performance targets, including customer, growth, and contact centre productivity and efficiency objectives, while ensuring customers do not need to contact us again
- Promote Online Account Management, Direct Debit, and relevant products and services to support customer self‑service and retention
- Maintain accurate customer records, ensuring accounts are regularly health‑checked and updated
- Adhere to quality standards, regulatory requirements, and data protection policies at all times
What You'll Bring:
- A genuine passion for delivering great customer outcomes
- Excellent written and verbal communication skills
- Ability to overcome customer objections and professionally handle challenging situations
- A proactive, solution‑focused mindset, identifying root causes and resolving customers' issues
- Willingness to learn, adapt, and share best practice
- Strong problem‑solving skills with great attention to detail
- A collaborative, one‑team mindset
Business Customer Relations Agent - Leicester in Plymouth employer: Centrica
At Centrica, we pride ourselves on being more than just an energy company; we are a community dedicated to creating a sustainable future. As a Business Customer Relations Agent in Leicester, you will enjoy a supportive work culture that values your contributions and offers opportunities for personal and professional growth. With competitive salaries, a quarterly bonus structure, and the flexibility of hybrid working arrangements, we empower our employees to thrive while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Business Customer Relations Agent - Leicester in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Centrica. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Centrica before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Customer Relations Agent - Leicester in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Centrica:Your cover letter is your chance to shine! Tell us why you want to work at Centrica specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Centrica!
How to prepare for a job interview at Centrica
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
