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- Tasks: Engage with customers, promote green solutions, and drive sales through multiple campaigns.
- Company: Join Centrica, a family of brands committed to a cleaner, greener future.
- Benefits: Competitive salary, bonus potential, and flexible work-from-home options.
- Why this job: Make a real impact in the energy sector while developing your sales skills.
- Qualifications: Experience in sales or customer retention, with strong communication skills.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 22714 - 28472 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
As a Contact Sales Agent at British Gas, you will be the first point of contact for potential and existing customers. Your role is to understand customer needs, promote suitable services, and deliver an exceptional customer experience that drives sales and loyalty. This position involves working on multiple telephone-based campaigns, ranging from direct product sales (e.g., boilers/ASHP/Solar), specialised lead generation, customer retention, and educating customers on innovative Net Zero and energy-saving solutions.
The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is comfortable pivoting between different product lines and sales objectives.
Basic Salary: £28,393
Bonus: OTE is £1k per month based on KPI achievement.
WFH Opportunities: Work from home 4 days per week with every Wednesday in office (post training).
Department opening hours: 8am - 7pm Monday - Saturday. Working pattern is 1 Saturday in 4.
What we need from you:
- Experience: experience in direct sales, telesales, cross selling or customer retention role.
- Versatility: Proven ability to switch effectively between different sales activities and campaign objectives.
- Communication: Exceptional verbal communication and active listening skills, with a professional, engaging, and persuasive telephone manner.
- Resilience: Demonstrated ability to handle objections, maintain composure, and stay motivated through periods of rejection.
- Technical Aptitude: Proficient in using CRM software (e.g., Salesforce, and standard Microsoft Office/Google Workspace applications).
- Industry Interest (Desirable): A genuine interest in energy efficiency, home improvements, or sustainable technologies (Net Zero) is a strong advantage.
Key Accountabilities:
- Multi-Campaign Execution: Successfully manage calls and achieve targets across various campaigns, which may include:
- Direct Sales: Proactively selling high-value products like new boiler installations, ASHP, Air Con and Solar.
- Lead Generation: Identifying, qualifying, and scheduling appointments for field sales representatives.
- Customer Retention: Contacting existing customers to maintain sales, resolve issues, and upsell/cross-sell new services.
- Net Zero Products: Informing customers about grant-funded programs, heat pumps, smart thermostats, and other sustainability initiatives.
- Data Accuracy: Accurately log all call information, outcomes, and customer data into the CRM system following strict compliance and data protection guidelines.
- Compliance: Adhere strictly to all company policies, regulatory requirements (e.g., FCA, GDPR), and campaign guidelines.
Contact Sales Agent - Stockport in Peover Superior employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent - Stockport in Peover Superior
✨Tip Number 1
Get to know the company inside out! Research Centrica and its mission towards a greener future. This will help you connect with the interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! Since you'll be on the phone a lot, make sure you can communicate your skills and experiences clearly and confidently. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 3
Show off your versatility! Be ready to discuss how you've successfully switched between different sales activities in the past. Highlight specific examples where you adapted to meet customer needs or campaign objectives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at British Gas.
We think you need these skills to ace Contact Sales Agent - Stockport in Peover Superior
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contact Sales Agent role. Highlight your direct sales or telesales experience, and don’t forget to mention any customer retention successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about energy efficiency and how your communication skills can help us deliver an exceptional customer experience.
Showcase Your Versatility: We love candidates who can pivot between different sales activities. In your application, give examples of how you've successfully managed multiple campaigns or adapted to changing objectives in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Centrica.
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand Centrica's mission and values. Familiarise yourself with their products, especially those related to energy efficiency and Net Zero solutions. This will show your genuine interest in the role and help you connect your experience to their objectives.
✨Show Off Your Communication Skills
As a Contact Sales Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common sales scenarios with a friend to get comfortable with handling objections and promoting services effectively.
✨Demonstrate Resilience
Be prepared to discuss times when you've faced rejection or challenges in sales. Highlight how you maintained your motivation and composure. This will showcase your resilience, which is crucial for this fast-paced role.
✨Get Tech-Savvy
Brush up on your CRM skills, especially if you're familiar with Salesforce or similar software. Being able to demonstrate your technical aptitude during the interview will give you an edge, as it’s essential for logging call information accurately and efficiently.
