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For Companies At a Glance
- Tasks: Lead strategic partnerships and drive commercial performance for British Gas.
- Company: Join Centrica, a family of brands focused on a greener future.
- Benefits: Flexible working options and a mission-driven culture.
- Why this job: Make a real impact while building meaningful relationships in a dynamic environment.
- Qualifications: Experience in senior account management and strong relationship-building skills.
- Other info: Opportunity to shape the future of energy partnerships with excellent career growth.
The predicted salary is between 72000 - 108000 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
Join us as the primary relationship lead for some of British Gas's most important strategic B2B partners. You’ll shape long‑term success, drive commercial performance, and ensure partners get a seamless, high‑quality experience. If you thrive on building relationships, solving problems, and growing partnerships, this role puts you right at the heart of our growth strategy.
About the role
- Own senior partner relationships, representing British Gas in key engagements and leading regular performance reviews.
- Drive commercial results, ensuring revenue, profitability and contracted commitments stay on track.
- Spot growth opportunities, negotiating renewals, upsells and new service extensions.
- Champion operational excellence, working across internal teams to resolve issues, improve delivery and keep SLAs and KPIs on target.
- Manage risk and compliance, ensuring contracts, governance and regulatory requirements are met.
- Act as the internal voice of the partner, providing insight to shape future propositions and strengthen long‑term collaboration.
What success looks like
- Strong revenue and profitability across your partnerships.
- High partner satisfaction and long‑term retention.
- Consistent performance against SLAs and KPIs.
- Clear growth plans and successful renewals.
- Confident, data‑driven reporting and relationship management.
What we’re looking for
- Experience in senior account management and/or strategic partnerships within a large, complex corporate organisation.
- Demonstrable senior-level gravitas, with the ability to build trust and influence at C-suite and executive level within assigned partnerships.
- Able to operate as the Voice of the Partner internally, holding the organisation to account for delivery, while acting as the Voice of the Company externally, holding partners accountable for performance beyond contractual commitments.
- Comfortable operating in ambiguous, fast-moving environments, with strong capability in conflict resolution and stakeholder management.
- Strong experience across contract negotiation, renewals, contract management, compliance, and operational performance management.
- A proactive, collaborative working style with a clear focus on outcomes and value realisation.
- Proven experience deploying and landing contractual commitments across matrixed organisations.
- A growth mindset with strong commercial instincts, including a track record of retaining and growing multi-million-pound accounts.
- Motivated by building meaningful, long-term partnerships and excited by the opportunity to help shape the future of British Gas collaborations.
Head of Account Management - Windsor... in Norfolk employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management - Windsor... in Norfolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their values and recent projects. Be ready to discuss how your experience aligns with their mission of energising a greener future. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Head of Account Management position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us. Let’s make that impact together!
We think you need these skills to ace Head of Account Management - Windsor... in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Account Management role. Highlight your experience in senior account management and strategic partnerships, and show us how you can drive commercial performance and build strong relationships.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Use specific examples that demonstrate your ability to manage multi-million-pound accounts and achieve high partner satisfaction. Numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also passionate about building meaningful partnerships. Share your motivations and what excites you about this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Centrica
✨Know Your Partners
Before the interview, research British Gas and its strategic partnerships. Understand their values, recent projects, and how they contribute to a greener future. This knowledge will help you demonstrate your alignment with their mission and show that you're genuinely interested in the role.
✨Showcase Your Gravitas
As a Head of Account Management, you'll need to build trust at the C-suite level. Prepare examples from your past experiences where you've successfully influenced senior stakeholders or resolved conflicts. Highlight your ability to communicate effectively and assertively in high-pressure situations.
✨Demonstrate Your Growth Mindset
Be ready to discuss how you've identified growth opportunities in previous roles. Share specific instances where you've negotiated renewals or upsells, and explain the strategies you used to achieve those results. This will showcase your commercial instincts and proactive approach.
✨Prepare for Scenario Questions
Expect questions about managing risk and compliance, as well as operational performance. Think of scenarios where you've had to navigate complex contract negotiations or ensure SLAs were met. Practising these responses will help you articulate your experience clearly and confidently during the interview.
