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- Tasks: Engage customers through sales calls and digital channels, driving energy solutions.
- Company: Join Centrica, a family of brands committed to a greener future.
- Benefits: Competitive salary, monthly commission, flexible working options, and career growth.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Make a real impact in the energy sector while building a rewarding career.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 29416 - 29416 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We're looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base. This is a fast‑paced, target‑driven role where you'll engage customers across voice and digital channels, predominantly through outbound activity, with some inbound contact. You'll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products - all while delivering an excellent customer experience. If you enjoy sales conversations, thrive in a performance environment, and want to build a long‑term career with a trusted household brand, this role is for you.
Salary: £29,416 basic + monthly commission (OTE commission £500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid/work‑from‑home options available post‑training
Hours: Monday-Friday, 9am-5pm
What you'll be doing:
- Proactively engaging customers through outbound sales and retention activity, with some inbound contact
- Winning new customers and maximising upsell and cross‑sell opportunities
- Retaining customers who are considering leaving or moving home through tailored, value‑led solutions
- Running targeted outbound retention and win‑back campaigns
- Confidently switching between offers based on customer needs and market conditions
- Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions
- Delivering a consistently high‑quality customer experience that drives satisfaction and loyalty
- Resolving customer queries first time wherever possible
- Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning
What we're looking for:
- Proven experience in sales, retention or customer contact roles (inbound and/or outbound)
- A confident communicator who can adapt conversations to different customer needs
- Strong commercial focus and comfort working towards targets and incentives
- Experience using multiple systems and digital tools in a contact centre environment
- Skilled in objection handling, negotiation, and closing
- A customer‑first mindset, with empathy and professionalism in every interaction
- Resilience and motivation to succeed in a fast‑moving, performance‑led environment
- Experience in the energy sector is advantageous, but not essential - strong sales experience is what matters most
Contact Sales Agent - Uddingston in Midlothian employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent - Uddingston in Midlothian
✨Tip Number 1
Get to know the company inside out! Research Centrica and British Gas, their values, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey towards a greener future.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. The more comfortable you are with your approach, the better you'll engage customers and convert those opportunities when you're on the phone.
✨Tip Number 3
Be ready to adapt! Each customer is different, so be prepared to switch up your conversation style based on their needs. Show them you can provide tailored solutions that really resonate with what they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at British Gas. Let’s make an impact together!
We think you need these skills to ace Contact Sales Agent - Uddingston in Midlothian
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Contact Sales Agent. Highlight your sales experience and any customer contact roles you've had. We want to see how you can engage customers and drive results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for sales and how you align with our mission at Centrica. Let us know why you're excited about the opportunity to work with British Gas.
Showcase Your Skills: In your application, don’t forget to mention your skills in objection handling, negotiation, and closing deals. We’re looking for someone who can adapt to different customer needs and deliver an excellent experience.
Apply Through Our Website: We encourage you to apply through our website for a seamless experience. It’s the best way for us to receive your application and get you on the path to joining our family at Centrica!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand Centrica's mission and values. Familiarise yourself with their products and services, especially in relation to energy tariffs and customer solutions. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Show Off Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales achievements and customer retention strategies. Be ready to discuss how you've successfully handled objections and closed deals, as this role is all about engaging customers and converting opportunities.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member, focusing on common sales-related questions. This will help you articulate your thoughts clearly and confidently. Remember, the more you practice, the more comfortable you'll feel during the actual interview.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.