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- Tasks: Lead marketing operations and manage agency partnerships for Centrica's retail brands.
- Company: Centrica is a leading energy and services company focused on customer experience and innovation.
- Benefits: Enjoy flexible rewards, remote work options, and support for your well-being.
- Why this job: Join a collaborative team driving growth and making a real impact in the energy sector.
- Qualifications: Proven experience in managing marketing budgets and cross-functional projects is essential.
- Other info: This role offers a chance to shape marketing strategies and enhance operational efficiency.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Marketing Operations Lead role at Centrica.
About your team:
The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions. We’re looking for a passionate and strategic Marketing Operations Lead to drive organic growth for our brands. Working across all UK Centrica retail brands—from British Gas, a brand rich in heritage with a bold new brand platform built for future growth, to Hive, our innovative eco-tech brand leading the way in smart home sustainability—you’ll help deliver strategic planning and the execution of marketing operations, driving a more efficient and effective way of working to our teams and agency partners.
About your role:
We’re looking for a highly organised and collaborative marketing operations lead to manage our agency partnerships and marketing budget with precision and impact. In this role, you’ll be the go-to contact for our external agencies and vendors—overseeing scopes of work, contracts, and SLAs to ensure top-tier delivery that aligns with our goals and timelines. You’ll monitor agency performance closely, making sure KPIs are met and quality standards are upheld.
You’ll also take full ownership of our marketing budget, partnering with finance to forecast, track, and reconcile spend. From identifying variances to optimising ROI, you’ll play a key role in ensuring every pound is working hard. Your insights will shape budget decisions and be shared with leadership through clear, data-backed reporting.
This role is highly cross-functional, working closely with teams across marketing, finance, procurement, and legal to streamline operations and improve processes. You’ll also lead the development of standardised ways of working—from agency onboarding to budget tracking—ensuring efficiency, transparency, and governance at every step.
Here’s what we’re looking for:
As a brilliant and experienced marketing lead, you’ll have a proven track record of:
- Lead and support cross-functional marketing projects
- Manage, forecast, and track large multi-channel marketing budgets
- Use data and insights to inform plans, optimise performance, and improve ROI
- Enhance processes and drive operational efficiency
- Build strong, collaborative relationships with senior stakeholders and agency partners
- Apply analytical thinking to evaluate marketing effectiveness and guide budget decisions
- Align marketing operations with strategic business objectives
- Ensure sound decision-making in budget governance and process management
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
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Marketing Operations Lead employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Operations Lead
✨Tip Number 1
Familiarise yourself with Centrica's brands and their unique selling points. Understanding the nuances of British Gas and Hive will help you tailor your conversations and demonstrate your strategic thinking during interviews.
✨Tip Number 2
Network with professionals in marketing operations, especially those who have experience working with agency partnerships. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your data analysis skills. Being able to showcase how you've used data to inform marketing decisions in past roles will be crucial, as this role heavily relies on data-backed reporting.
✨Tip Number 4
Prepare examples of how you've enhanced processes and driven operational efficiency in previous positions. This will demonstrate your capability to streamline operations, which is a key aspect of the Marketing Operations Lead role.
We think you need these skills to ace Marketing Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing operations, budget management, and cross-functional collaboration. Use specific examples that demonstrate your ability to drive efficiency and effectiveness in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for marketing and your strategic mindset. Mention how your skills align with the responsibilities of the Marketing Operations Lead role and how you can contribute to Centrica's goals.
Highlight Data-Driven Achievements: In your application, emphasise your experience using data and insights to inform marketing strategies. Provide concrete examples of how you've optimised performance and improved ROI in past projects.
Showcase Collaborative Skills: Demonstrate your ability to build strong relationships with stakeholders and agency partners. Include examples of successful cross-functional projects where you led or supported collaboration to achieve common goals.
How to prepare for a job interview at Centrica
✨Understand the Company and Its Brands
Before your interview, take some time to research Centrica and its various brands like British Gas and Hive. Understanding their market position, values, and recent initiatives will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Budget Management Skills
Since this role involves managing a marketing budget, be prepared to discuss your experience in forecasting, tracking, and reconciling budgets. Use specific examples to illustrate how you've optimised ROI and handled variances in past roles.
✨Highlight Cross-Functional Collaboration
This position requires working closely with various teams. Be ready to share examples of how you've successfully collaborated with different departments, such as finance or legal, to streamline operations and improve processes.
✨Prepare Data-Driven Insights
The role emphasises using data to inform decisions. Bring examples of how you've used analytics to evaluate marketing effectiveness and guide budget decisions. This will show your analytical thinking and ability to drive performance.
