At a Glance
- Tasks: Lead IT service operations to ensure stability and continuous improvement in trading infrastructure.
- Company: Join Centrica Energy, a family of brands powering a sustainable future.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for travel and collaboration across teams.
- Why this job: Be part of a mission to revolutionise energy and drive positive change.
- Qualifications: Extensive experience in Infrastructure Operations and strong ITIL knowledge required.
The predicted salary is between 51750 - 63250 £ per year.
Join us, be part of more.
We’re so much more than an energy company.
We’re a family of brands revolutionising how we power the planet.
We're energisers.
One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities.
Here, you can find more purpose, more passion and more potential.
That’s why working here is #More Than ACareer.
We do energy differently – we do it all.
We make it, store it, move it, sell it and mend it.
About your team
At Centrica Energy, our mission is to move it.
We’re energy movers by nature.
We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future.
If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.
About your role
The Head of IT Service Operations is responsible for the stability, resilience, governance, and continuous improvement of Centrica Energy’s Trading Infrastructure services.
The role acts as the bridge between Trading, Group Technology, and external suppliers, ensuring services meet business requirements while driving operational excellence, automation, and ITIL best practices.
Location: London (Mayfair), 3 days per week on-site, with occasional travel to Denmark and Belgium.
Key Responsibilities
- Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure.
- Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery.
- Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request Management.
- Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance.
- Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements.
- Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency.
- Provide executive-level reporting on service health, incidents, risks, and performance.
- Lead teams and foster a culture of accountability, resilience, and continuous improvement.
- Key Requirements
- Extensive experience in Infrastructure Operations and Service Management, ideally within trading or other mission-critical environments.
- Strong ITIL knowledge (v4 preferred) and proven Major Incident Management experience.
- Experience managing CMDBs, service dependencies, and operational governance.
- Excellent stakeholder management and communication skills.
- Strong analytical and data-driven approach to service improvement.
- Experience driving automation and operational efficiencies.
- Accountabilities
- Overall service stability, performance, governance, and resilience.
- Effective incident resolution and root cause management.
- Delivery of accurate operational reporting and insights.
- Continuous improvement, compliance, and operational efficiency.
- Alignment between Trading and Group Technology objectives.
- Leadership Profile
- Strategic thinker with strong operational execution.
- Calm and structured under pressure.
- Influential communicator and stakeholder manager.
- Ownership-oriented with a focus on outcomes.
- Committed to continuous improvement and team development.
In summary: A senior operational leadership role focused on ensuring reliable, well-governed trading infrastructure services while driving ITIL maturity, service excellence, resilience, and continuous improvement across Centrica Energy.
Help us, help you.
We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
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Head of IT Service Operations in London employer: Centrica
Centrica is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides numerous opportunities for professional development and advancement within the energy sector. The flexibility of hybrid working arrangements further enhances work-life balance, making Centrica a rewarding place to build a meaningful career.
