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- Tasks: Design and develop AI-driven solutions using AWS technologies for contact centres.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by building cutting-edge AI solutions that transform customer experiences.
- Qualifications: Experience with Amazon Connect and strong coding skills in TypeScript required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
We are looking for an experienced senior software engineer to work within our Shared Services organisation, building out new capabilities within our Amazon Connect instances. You will work with existing teams to build, enhance, maintain, and support our existing and future products and services. Primarily working with AWS AI technologies, you will be building services which accelerate the vision of our stakeholders, providing tangible benefits across our company.
Location: UK-based hybrid role, occasional travel to site.
Day to day:
- Design, develop, and maintain software solutions utilizing AWS AI services such as Amazon Lex and Large Language Models (LLMs).
- Collaborate with cross‑functional teams to integrate AI capabilities into contact centre solutions.
- Write clean, efficient, and maintainable code in TypeScript.
- Implement and advocate for DevOps best practices, including CI/CD pipelines, automated testing, and infrastructure as code.
- Lead and participate in code reviews to ensure code quality and adherence to best practices.
- Troubleshoot and resolve complex technical issues across multiple areas of the software stack.
- Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain competitive yet sustainable.
What we need from you:
- Several years’ experience in contact centre technologies with at least a few years hands‑on Amazon Connect implementation experience.
- Proven delivery of end‑to‑end cloud contact centre solutions including IVR, routing, CTI integration and CRM connectivity.
- Experience operating within production environments handling incidents and optimisation.
- Strong understanding of Amazon Connect architecture, flows, routing profiles and telephony integration.
- Experience integrating with Salesforce or CRM platforms.
- Knowledge of AWS services such as Lambda, API Gateway, S3 and CloudWatch.
- Ability to design resilient, scalable and secure contact centre solutions.
- Strong stakeholder and operational support capability.
- Degree in Computer Science, Engineering, or related technical field, or equivalent industry experience.
- AWS Certified Solutions Architect Associate or Professional.
- Amazon Connect specific accreditation or demonstrable equivalent practical experience.
- Proven experience as a Senior Software Engineer or similar role.
- Strong expertise in AWS services, particularly Amazon Lex and other AI/ML services.
- Proficiency in TypeScript and modern JavaScript frameworks.
- Solid understanding of DevOps methodologies and tools (e.g., CI/CD, Serverless, Monitoring).
- Experience with contact centre technologies and integrations.
- Excellent problem‑solving skills and the ability to work independently and collaboratively.
- Strong communication skills, both written and verbal.
Core Competencies & Technical Skills (AI and emerging technology):
- Design, integrate and operate AI‑enabled solutions within enterprise environments, including prompt‑driven workflows, retrieval‑augmented systems and AI agents.
- Apply structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
- Prepare and manage data used in AI workflows and take responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement.
- Demonstrate safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance.
- Design and reuse prompt templates to support consistent, high‑quality workflow outputs, and skilled in using AI to triage, classify and analyse information within Centrica policy guardrails.
- Strong ability to recognise higher‑risk scenarios and escape to governance or security as needed.
- Proficiency in enterprise AI copilots, knowledge assistants and AI‑enhanced productivity tools.
Core Behaviours:
- Take Ownership
- Work as One Team
- Develop a Growth Mindset
- Strive to Innovate
- Champion Customers
AWS Connect Developer in London employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Developer in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving AWS and AI technologies. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to AWS Connect and TypeScript. Practising coding challenges can also help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace AWS Connect Developer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with AWS Connect and AI technologies. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Technical Skills: When writing your application, emphasise your proficiency in TypeScript and any hands-on experience with AWS services like Lambda and API Gateway. We love seeing concrete examples of how you've used these technologies in past roles.
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Use bullet points for your achievements and keep your language clear. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application easier for both of us!
How to prepare for a job interview at Centrica
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect, Lex, and other AI technologies. Be ready to discuss how you've used these tools in past projects, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Coding Skills
Since the role requires proficiency in TypeScript, be prepared to demonstrate your coding abilities. You might be asked to solve a coding problem or review some code during the interview, so practice writing clean, efficient code and be ready to explain your thought process.
✨Highlight Your DevOps Experience
This position values DevOps best practices, so come armed with examples of how you've implemented CI/CD pipelines, automated testing, and infrastructure as code in your previous roles. Discuss how these practices have improved your team's workflow and product quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of specific scenarios where you've had to troubleshoot complex issues or collaborate with cross-functional teams, and be ready to share those experiences in detail.