At a Glance
- Tasks: Prevent and investigate energy theft while supporting customers in financial difficulty.
- Company: Join a leading energy provider committed to customer welfare.
- Benefits: Competitive salary, quarterly bonuses, company car or allowance, and flexible working.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference by helping customers navigate their energy challenges.
- Qualifications: Experience in the energy sector and strong communication skills required.
The predicted salary is between 35036 - 35036 £ per year.
Senior Debt & Revenue Protection Officer
Field-based role – working from home and out in the field.
Company car or car allowance is applicable for this position.
More customers and businesses are facing affordability challenges with their energy bill payments.
Quite often they choose to ignore prompts to pay, bury their head in the sand or even resort to energy theft.
As a Senior Debt & Revenue Protection Officer you will be required to prevent, detect and investigate instances of welfare concerns and theft across our residential and business portfolios.
Finding a sustainable resolution for our customers in debt or who are abstracting energy is our key objective, underpinning our overall responsibility to ensure customers are left in a safe situation.
- Key accountabilities
- Visiting customer premises to dynamically assess their situation and needs based upon evidence presented and lead generation.
- Identify and make safe any immediate welfare and safety concerns including metering issues.
- Conduct metering work, including inspection of metering equipment and removal of meters when required and appropriately trained to do so (Restricted to Electric Meters).
- Complete consumption assessments in instances of theft, ensure accounts are billed up to date with accurate readings and inform the customer of their balance outstanding.
- Assess customers circumstances (including their welfare) based on what information is available, consider and proceed with taking the best course of action to support, resolve and make safe each and every customer situation.
- Present all available payment options (where appropriate) to customers and support them in choosing the right option.
- Identifying customer vulnerabilities and ensuring the customer receives the right support package available to them.
- Collect customer data to ensure the customer follows the correct strategy post visit.
- Presenting your findings to our customers in professional, assured manner.
- Delivering customer service skills – professional, upholding British Gas brand image whilst showing empathy.
- Negotiating outcomes and communicate the process to the customer.
- Managing first line complaints and knowing when to elevate.
- Promote safety and environmental policies, ensuring procedures are understood and deployed throughout the business.
- Adopt a safety-first approach for yourself, colleagues, and customers, maintaining a high standard of reporting culture.
- Use training and resources provided to recognise and de-escalate challenging scenarios.
- Ensuring customer vulnerability and ability to pay are assessed across all our customer treatments and journeys.
- Ensuring suitability for PPM in accordance with our S&RP guidance to minimise the risk of customers self-rationing or going off supply.
- Required Knowledge and Experience
- Understanding and experience of the energy industry from a technical and commercial perspective.
- Understanding of the supply licence conditions relevant to theft of energy.
- The ability to identify theft of gas and abstraction of electricity situations.
- The ability to communicate effectively at differing levels.
- The ability to display empathy and have the ability to understand the customers circumstances.
- The ability to fact find and present all solutions to the customer to allow them to make an informed decision on next steps.
- Listening skills are essential to ensure all triggers are recognised and dealt with effectively.
- Questioning skills are essential to ensure the right outcome is achieved for the customer.
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Debt & Revenue Protection Officer in Liverpool
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Centrica. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Debt & Revenue Protection Officer in Liverpool
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Centrica.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Centrica's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Centrica
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Centrica.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Centrica will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Centrica employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
