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- Tasks: Shape and optimise digital experiences for British Gas ecommerce products.
- Company: Join Centrica, a family of brands driving a greener future.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and sustainability.
- Why this job: Make a real impact on customer journeys while revolutionising the energy sector.
- Qualifications: Experience in digital product management and strong data-driven decision-making skills.
The predicted salary is between 50000 - 65000 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
Flexible UK locations with FlexFirst hybrid working.
Overview
You’ll shape and optimise world‑class digital experiences across British Gas ecommerce products. Your focus will be on driving commercial performance while improving the end‑to‑end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction.
About the role
You’ll own the ecommerce performance for your product area, using data and customer insight to continuously improve digital journeys and content. You’ll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes.
Key responsibilities include:
- Owning ecommerce performance, with a focus on acquisition, retention and seamless digital journeys.
- Defining and delivering product goals including conversion, average order value, NPV and NPS.
- Using data, insight and user feedback to identify opportunities and prioritise improvements.
- Leading a test‑and‑learn approach using qualitative and quantitative methods (A/B testing, MVTs, user research).
- Setting and communicating clear roadmaps and OKRs aligned to business and customer needs.
- Monitoring market trends, competitors and partnership opportunities.
- Working collaboratively with commercial, legal, regulatory and support teams to deliver compliant, scalable launches.
- Supporting and developing cross‑functional delivery teams and ways of working.
What we’re looking for
Essential
- Experience as a Digital Product Manager within ecommerce or digital environments, working in agile teams.
- Strong understanding of digital customer journeys and conversion rate optimisation.
- Confident working cross‑functionally with product, design and technology teams.
- Experience using customer research, testing and experimentation to inform decisions.
- A data‑driven mindset with strong prioritisation and problem‑solving skills.
- Clear, confident stakeholder communication, able to simplify complex topics.
- Solid understanding of SEO and digital marketing channels (PPC, display, social, VOD).
Desirable
- Experience with Salesforce, Adobe Analytics/Target and Content Square.
Digital Product Manager - Ecommerce - Windsor in Greenford employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Manager - Ecommerce - Windsor in Greenford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their digital journey and think about how you can contribute to improving it. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Digital Product Manager. Highlight your data-driven mindset and problem-solving skills, and don’t forget to mention your understanding of customer journeys.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Digital Product Manager - Ecommerce - Windsor in Greenford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with our mission of creating a greener future. Share why you’re excited about the Digital Product Manager position and how you can contribute to our goals.
Tailor Your Experience: Make sure to highlight your relevant experience in ecommerce and digital environments. We’re looking for someone who understands digital customer journeys, so be specific about your past roles and how they relate to the responsibilities outlined in the job description.
Data-Driven Examples: Since we value a data-driven mindset, include examples of how you've used data and customer insights to drive improvements in your previous roles. This will show us that you can effectively own ecommerce performance and make informed decisions.
Keep It Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon where possible and focus on conveying your skills and experiences in a way that’s easy to understand. Don’t forget to apply through our website!
How to prepare for a job interview at Centrica
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand the ecommerce products you'll be managing. Familiarise yourself with British Gas's digital offerings and think about how you can enhance customer journeys. This will show your passion and readiness to contribute from day one.
✨Data is Your Best Friend
Since the role requires a data-driven mindset, come prepared with examples of how you've used data to drive decisions in past roles. Be ready to discuss specific metrics you've improved, like conversion rates or customer satisfaction scores, and how you achieved those results.
✨Show Off Your Collaboration Skills
This position involves working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare anecdotes that demonstrate how you've successfully worked with product, design, and technology teams to deliver projects. This will illustrate your ability to communicate complex topics clearly.
✨Stay Ahead of Market Trends
Research current trends in ecommerce and digital marketing, especially those relevant to the energy sector. Bring insights to the interview about competitors and potential opportunities for British Gas. This shows you're proactive and genuinely interested in the company's mission to energise a greener future.