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- Tasks: Engage customers through sales calls and digital channels, providing tailored energy solutions.
- Company: Join Centrica, a family of brands committed to a greener future.
- Benefits: Competitive salary with commission, flexible working options, and career growth.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Make a real impact in the energy sector while building a rewarding career.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 29416 - 34816 ÂŁ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We're looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base. This is a fast‑paced, target‑driven role where you'll engage customers across voice and digital channels, predominantly through outbound activity, with some inbound contact. You'll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products - all while delivering an excellent customer experience. If you enjoy sales conversations, thrive in a performance environment, and want to build a long‑term career with a trusted household brand, this role is for you.
Salary: ÂŁ29,416 basic + monthly commission (OTE commission ÂŁ500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid/work‑from‑home options available post‑training
Hours: Monday-Friday, 9am-5pm
What you'll be doing:
- Proactively engaging customers through outbound sales and retention activity, with some inbound contact
- Winning new customers and maximising upsell and cross‑sell opportunities
- Retaining customers who are considering leaving or moving home through tailored, value‑led solutions
- Running targeted outbound retention and win‑back campaigns
- Confidently switching between offers based on customer needs and market conditions
- Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions
- Delivering a consistently high‑quality customer experience that drives satisfaction and loyalty
- Resolving customer queries first time wherever possible
- Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning
What we're looking for:
- Proven experience in sales, retention or customer contact roles (inbound and/or outbound)
- A confident communicator who can adapt conversations to different customer needs
- Strong commercial focus and comfort working towards targets and incentives
- Experience using multiple systems and digital tools in a contact centre environment
- Skilled in objection handling, negotiation, and closing
- A customer‑first mindset, with empathy and professionalism in every interaction
- Resilience and motivation to succeed in a fast‑moving, performance‑led environment
- Experience in the energy sector is advantageous, but not essential - strong sales experience is what matters most
Contact Sales Agent - Uddingston in Grangemouth employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent - Uddingston in Grangemouth
✨Tip Number 1
Get to know the company inside out! Research Centrica and British Gas, their values, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey towards a greener future.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. The more comfortable you are with your approach, the better you'll engage customers and convert those opportunities when you get on the phone.
✨Tip Number 3
Be ready to adapt! In a fast-paced environment like this, you’ll need to switch gears quickly based on customer needs. Show off your flexibility and problem-solving skills during your interactions to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at British Gas.
We think you need these skills to ace Contact Sales Agent - Uddingston in Grangemouth
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've successfully engaged customers and closed deals in the past. Use specific examples that demonstrate your ability to meet targets and drive results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who understand what we’re about and how they fit into our mission.
Be Personable: Remember, this role is all about engaging with customers! Let your personality shine through in your written application. Show us that you can adapt your communication style and connect with different types of people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand British Gas's products and services. Familiarise yourself with energy tariffs and the company's mission towards a greener future. This knowledge will help you confidently discuss how you can contribute to their goals.
✨Showcase Your Sales Skills
Prepare examples from your past experiences that highlight your sales achievements and customer retention strategies. Be ready to discuss how you've successfully handled objections and closed deals, as this role is all about engaging customers and converting opportunities.
✨Practice Your Communication
Since this role requires adapting conversations to different customer needs, practice your communication skills. Role-play common sales scenarios with a friend or family member to build your confidence in handling various customer interactions.
✨Emphasise Your Resilience
This position is in a fast-paced, target-driven environment, so be prepared to discuss how you handle pressure and stay motivated. Share specific instances where you've thrived under challenging circumstances, demonstrating your resilience and commitment to success.