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- Tasks: Provide Level 2 support for desktop and laptop issues in a dynamic IT team.
- Company: Join Centrica, a family of brands dedicated to creating a cleaner, greener future.
- Benefits: Work in central London with a vibrant team and contribute to meaningful change.
- Why this job: Be part of a mission-driven company that values your impact on a sustainable future.
- Qualifications: Experience in Level 2 desktop support, strong Windows knowledge, and customer-focused skills required.
- Other info: Office-based role, requiring presence five days a week in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
We are join looking for someone to join our dedicated IT service team as a EUC Support Specialist. This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to . We are looking for a skilled IT Level 2 Desktop Support professional to join our dynamic IT team. Ideally you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team. #LI-CET
Proven experience in a Level 2 desktop support within a trading or finance services environment is essential for this role.
Our office is located in central London close to Marble Arch. This is an office based role and it is a requirement for the role holder to be in the office 5 days per week.
Here is what you will be asked to do:
Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation
Manage and troubleshoot Windows operating systems and applications.
Troubleshoot basic DNS and DHCP
Support and administer Microsoft Office 365 packages
Utilise Microsoft Intune for device management and security
Follow ITIL best practices for incident, problem, and change management
Assist with the deployment and maintenance of desktop hardware and software
Document and track issues using our service desk system
Collaborate with other IT team members to resolve complex issues
Provide training and support to end-users as needed.
What we\’re looking for:
Proven experience in a Level 2 desktop support role within a trading or finance services environment
Strong knowledge of Windows operating systems and troubleshooting
Confident managing and organising Active directory and its objects
Experience with DNS and DHCP configuration and management
Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook)
Familiarity with ITIL processes and best practices
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Experience using Jira/ServiceNow would be advantageous
Customer-focused attitude with a commitment to providing high-quality support
EUC Support Specialist employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems, DNS, DHCP, and Microsoft Intune. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Centrica or similar companies in the energy sector. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and the specific challenges faced in the role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Be ready to discuss specific examples where you've successfully resolved technical issues, particularly in a trading or finance services environment.
✨Tip Number 4
Showcase your customer-focused attitude by preparing to discuss how you've provided high-quality support in previous roles. Highlight any experiences where you've trained or assisted end-users, as this aligns well with the responsibilities of the position.
We think you need these skills to ace EUC Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Level 2 desktop support, particularly within trading or finance services. Emphasise your technical skills with Windows environments, DNS, DHCP, and Microsoft Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the energy sector and your commitment to a greener future. Mention specific examples of how your problem-solving skills have positively impacted previous roles.
Highlight ITIL Knowledge: Since the role requires familiarity with ITIL processes, be sure to mention any relevant certifications or experiences you have with incident, problem, and change management in your application.
Showcase Communication Skills: Given the customer-focused nature of the role, include examples in your application that demonstrate your strong communication and interpersonal skills, especially in training and supporting end-users.
How to prepare for a job interview at Centrica
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows environments, DNS, DHCP, and Microsoft Office 365. You might be asked to troubleshoot a scenario on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Focus
Since this role requires a customer-focused attitude, think of examples where you've provided excellent support in previous positions. Highlight how you’ve resolved issues effectively while maintaining a positive relationship with users.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL best practices is crucial for this role. Be ready to discuss how you've applied these processes in your past work, particularly in incident, problem, and change management.
✨Prepare for Team Collaboration Questions
This position involves working closely with other IT team members. Think of instances where you've collaborated on complex issues or projects, and be ready to share how you contributed to the team's success.