At a Glance
- Tasks: Lead engineering for Customer Platforms, focusing on Salesforce and digital technologies.
- Company: Dynamic company prioritising innovation and customer experience.
- Benefits: Generous salary, healthcare, 25 days holiday, and flexible benefits.
- Other info: Hybrid role with excellent growth opportunities and a vibrant work culture.
- Why this job: Shape the future of customer platforms and drive impactful engineering strategies.
- Qualifications: Proven experience in software engineering and leading multi-team functions.
The predicted salary is between 80000 - 100000 £ per year.
An opportunity to play your part - The Head of Engineering for Customer Platforms is accountable for the end‑to‑end engineering capability, delivery performance and technical health of Customer Platforms across digital, CRM (including Salesforce), integration and contact centre technologies. Role ensures secure, scalable and resilient platforms that enable growth, improve customer experience and reduce cost to serve, whilst embedding strong engineering ownership within domain‑aligned teams, with a particular focus on maximising the value of Salesforce and associated platforms.
Location: UK‑based hybrid role, occasional travel to site.
Day to day:
- Define and own the engineering strategy for Customer Platforms, including Salesforce, aligned to business and product goals.
- Translate enterprise and retail strategy into actionable engineering roadmaps across digital, CRM (Salesforce) and integration domains.
- Provide clear technical direction within agreed architectural guardrails, including Salesforce architecture and ecosystem.
- Balance investment across innovation, resilience, simplification and regulatory obligations, including Salesforce optimisation.
- Own predictable and high quality delivery across digital, CRM (Salesforce) and integration domains.
- Ensure strong engineering practices that enable frequent, safe releases across all platforms including Salesforce.
- Monitor and improve delivery metrics, quality indicators and platform reliability across Salesforce and broader customer platforms.
- Remove systemic impediments that impact pace, quality or cost across engineering and Salesforce delivery.
Here's who we're looking for:
- Significant demonstrable experience in software engineering with proven experience leading multi‑team engineering functions.
- Experience owning large scale customer or digital platforms, including CRM platforms such as Salesforce.
- Proven delivery of transformation programmes within enterprise environments.
- Experience managing budgets, vendors and cross‑functional stakeholders.
- Strong strategic leadership across cloud platforms, CRM ecosystems (including Salesforce) and digital integration layers.
- Ability to define engineering strategy aligned to business outcomes.
- Deep understanding of DevOps, CI/CD, automation and reliability engineering.
- Commercial acumen and governance awareness.
- Capability to lead senior managers and build high‑performing teams.
- Degree in Computer Science, Engineering or related discipline, or equivalent leadership experience in technology.
- No mandatory certification required; however AWS, Salesforce or relevant cloud architecture certifications are strong.
Core Competencies & Technical Skills (AI and emerging technology):
- Designs, integrates and operates AI‑enabled solutions within enterprise environments, including prompt‑driven workflows, retrieval‑augmented systems and AI agents, with awareness of integration into platforms such as Salesforce.
- Applies structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
- Prepares and manages data used in AI workflows and takes responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement.
What's in it for you?
- Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment.
- Added Car Allowance program to make your commute and adventures even better.
- Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap.
- Secure your future with our comprehensive pension plan, designed for peace of mind.
- Elevate your health with our fully‑funded company healthcare plan, prioritising your well‑being.
- Recharge with a generous 25‑day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation.
- Experience unparalleled work‑life balance with an exceptional selection of flexible benefits, from tech treats and eco‑friendly car leases to travel insurance for your adventures.
Head of Engineering (Salesforce) in England employer: Centrica
As the Head of Engineering for Customer Platforms, you will join a forward-thinking company that prioritises innovation and employee growth within a vibrant work environment. With a generous salary, comprehensive benefits including a fully-funded healthcare plan, and a focus on work-life balance through flexible benefits, this UK-based hybrid role offers an exceptional opportunity to lead engineering strategies that drive customer experience and platform resilience. Join us to make a meaningful impact while enjoying a supportive culture that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Engineering (Salesforce) in England
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Salesforce and engineering leadership. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your experience with CRM platforms, especially Salesforce. This will give potential employers a clear view of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Engineering (Salesforce) in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Salesforce and engineering leadership. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant projects!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead multi-team engineering functions and deliver transformation programmes. Numbers and metrics can really make your application stand out!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for engineering shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Centrica
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce architecture and its ecosystem. Be prepared to discuss how you've optimised Salesforce in previous roles, as well as your approach to integrating it with other platforms. This will show that you can translate technical knowledge into actionable strategies.
✨Demonstrate Leadership Experience
Highlight your experience leading multi-team engineering functions. Share specific examples of how you've managed cross-functional stakeholders and delivered transformation programmes. This will help the interviewers see your capability to lead and build high-performing teams.
✨Showcase Your Strategic Thinking
Prepare to discuss how you would define and own the engineering strategy for Customer Platforms. Think about how you can align engineering goals with business outcomes and be ready to present a roadmap that balances innovation with regulatory obligations.
✨Be Ready to Discuss Metrics
Understand the importance of delivery metrics, quality indicators, and platform reliability. Be prepared to talk about how you've monitored and improved these in past roles, especially in relation to Salesforce and digital platforms. This will demonstrate your focus on predictable and high-quality delivery.
