At a Glance
- Tasks: Engage customers through sales calls and digital channels, driving retention and new customer acquisition.
- Company: Join Centrica, a family of brands committed to a greener future.
- Benefits: Competitive salary with commission, flexible working options, and career growth opportunities.
- Other info: Fast-paced environment with a focus on performance and customer satisfaction.
- Why this job: Make a real impact in the energy sector while building a rewarding career.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 28393 - 33393 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We're looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base. This is a fast‑paced, target‑driven role where you’ll engage customers across voice and digital channels, predominantly through outbound activity, with some inbound contact. You’ll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products - all while delivering an excellent customer experience. If you enjoy sales conversations, thrive in a performance environment, and want to build a long‑term career with a trusted household brand, this role is for you.
Salary: £28,393 basic + monthly commission (OTE commission £500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid / work‑from‑home options available post‑training
Hours: Monday-Friday, 9am-5pm
What you’ll be doing:
- Proactively engaging customers through outbound sales and retention activity, with some inbound contact
- Winning new customers and maximising upsell and cross‑sell opportunities
- Retaining customers who are considering leaving or moving home through tailored, value‑led solutions
- Running targeted outbound retention and win‑back campaigns
- Confidently switching between offers based on customer needs and market conditions
- Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions
- Delivering a consistently high‑quality customer experience that drives satisfaction and loyalty
- Resolving customer queries first time wherever possible
- Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning
What we’re looking for:
- Proven experience in sales, retention or customer contact roles (inbound and/or outbound)
- A confident communicator who can adapt conversations to different customer needs
- Strong commercial focus and comfort working towards targets and incentives
- Experience using multiple systems and digital tools in a contact centre environment
- Skilled in objection handling, negotiation, and closing
- A customer‑first mindset, with empathy and professionalism in every interaction
- Resilience and motivation to succeed in a fast‑moving, performance‑led environment
- Experience in the energy sector is advantageous, but not essential - strong sales experience is what matters most
Contact Sales Agent - Uddingston in East Kilbride employer: Centrica
At Centrica, we pride ourselves on being more than just an energy company; we are a community dedicated to creating a cleaner, greener future. As a Contact Sales Agent in Uddingston, you will benefit from a supportive work culture that values your contributions and offers flexible working options post-training. With competitive salaries, performance-driven incentives, and opportunities for personal and professional growth, joining our team means embarking on a meaningful career where your efforts directly impact the transition to sustainable energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Sales Agent - Uddingston in East Kilbride
✨Tip Number 1
Get to know the company inside out! Research Centrica and British Gas, their values, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. The more comfortable you are with your approach, the better you'll engage customers and convert those opportunities.
✨Tip Number 3
Be ready to adapt! In a fast-paced environment like this, you’ll need to switch gears quickly based on customer needs. Show off your flexibility and problem-solving skills during your interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at British Gas.
We think you need these skills to ace Contact Sales Agent - Uddingston in East Kilbride
Some tips for your application 🫡
Show Your Sales Skills:When you're writing your application, make sure to highlight your sales experience. We want to see how you've successfully engaged customers and closed deals in the past. Use specific examples to demonstrate your skills and achievements!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your experience aligns with the role of Contact Sales Agent and how you can contribute to our mission at Centrica.
Be Personable and Professional:Remember, we’re looking for someone who can connect with customers. Your written application should reflect your personality while maintaining professionalism. Show us your communication style and how you can adapt to different customer needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand British Gas and its mission towards a greener future. Familiarise yourself with their products and services, especially energy tariffs. This will help you confidently discuss how you can contribute to their goals.
✨Show Off Your Sales Skills
Prepare specific examples from your past experiences where you've successfully engaged customers or closed sales. Be ready to discuss how you handled objections and turned them into opportunities. This will demonstrate your commercial awareness and ability to thrive in a target-driven environment.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common sales scenarios and practice adapting your communication style to different customer needs. This will help you feel more comfortable and confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the role or the company’s future plans. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Plus, it leaves a positive impression!
