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For Companies At a Glance
- Tasks: Shape and optimise digital experiences for British Gas ecommerce products.
- Company: Join Centrica, a family of brands driving a greener future.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on customer journeys while driving commercial success.
- Qualifications: Experience in digital product management and strong data-driven mindset.
- Other info: Collaborative environment with a focus on innovation and sustainability.
The predicted salary is between 50000 - 65000 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
Flexible UK locations with FlexFirst hybrid working.
Overview
You’ll shape and optimise world‑class digital experiences across British Gas ecommerce products. Your focus will be on driving commercial performance while improving the end‑to‑end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction.
About the role
You’ll own the ecommerce performance for your product area, using data and customer insight to continuously improve digital journeys and content. You’ll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes.
Key responsibilities include:
- Owning ecommerce performance, with a focus on acquisition, retention and seamless digital journeys.
- Defining and delivering product goals including conversion, average order value, NPV and NPS.
- Using data, insight and user feedback to identify opportunities and prioritise improvements.
- Leading a test‑and‑learn approach using qualitative and quantitative methods (A/B testing, MVTs, user research).
- Setting and communicating clear roadmaps and OKRs aligned to business and customer needs.
- Monitoring market trends, competitors and partnership opportunities.
- Working collaboratively with commercial, legal, regulatory and support teams to deliver compliant, scalable launches.
- Supporting and developing cross‑functional delivery teams and ways of working.
What we’re looking for
Essential
- Experience as a Digital Product Manager within ecommerce or digital environments, working in agile teams.
- Strong understanding of digital customer journeys and conversion rate optimisation.
- Confident working cross‑functionally with product, design and technology teams.
- Experience using customer research, testing and experimentation to inform decisions.
- A data‑driven mindset with strong prioritisation and problem‑solving skills.
- Clear, confident stakeholder communication, able to simplify complex topics.
- Solid understanding of SEO and digital marketing channels (PPC, display, social, VOD).
Desirable
- Experience with Salesforce, Adobe Analytics/Target and Content Square.
Digital Product Manager - Ecommerce - Windsor in Easington employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Manager - Ecommerce - Windsor in Easington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to digital product management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for ecommerce and digital experiences during interviews. Share specific examples of how you've improved customer journeys or driven conversion rates in previous roles to demonstrate your fit for the Digital Product Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission at Centrica.
We think you need these skills to ace Digital Product Manager - Ecommerce - Windsor in Easington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for digital product management and ecommerce shine through. We want to see how your values align with our mission of creating a greener future!
Tailor Your Experience: Make sure to highlight your relevant experience in ecommerce and agile environments. Use specific examples that demonstrate your understanding of digital customer journeys and conversion optimisation – this is key for us!
Be Data-Driven: Since we love a data-driven mindset, include any metrics or results from your previous roles that showcase your ability to improve performance. Numbers speak volumes, so don’t shy away from sharing your successes!
Keep It Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon where possible and make sure your key achievements stand out. And remember, apply through our website for the best chance!
How to prepare for a job interview at Centrica
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand the ecommerce products you'll be managing. Familiarise yourself with British Gas's digital offerings and think about how you can enhance customer journeys. This will show your genuine interest and help you discuss specific strategies during the interview.
✨Data is Your Best Friend
Since the role requires a data-driven mindset, come prepared with examples of how you've used data to drive decisions in previous roles. Be ready to discuss A/B testing results or customer insights that led to significant improvements. This will demonstrate your analytical skills and ability to optimise performance.
✨Showcase Your Cross-Functional Collaboration Skills
The job involves working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare anecdotes that illustrate how you've successfully worked with product, design, and technology teams to achieve common goals. This will reassure them that you can navigate complex team dynamics.
✨Stay Updated on Market Trends
Research current trends in ecommerce and digital marketing, especially those relevant to the energy sector. Being able to discuss recent developments or competitors' strategies will show that you're proactive and knowledgeable, making you a more attractive candidate for the role.