At a Glance
- Tasks: Manage customer communications and support operations for social housing services.
- Company: Join a family of brands committed to a greener future.
- Benefits: Competitive salary, employee energy allowance, and discounts on products.
- Other info: Flexible work environment with a focus on personal growth and well-being.
- Why this job: Be part of a team making a real impact in communities and the environment.
- Qualifications: Previous admin experience and strong communication skills required.
The predicted salary is between 28073 - 28073 £ per year.
Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team: At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.
PH Jones is seeking a skilled and customer-focused Business Customer Service Advisor to join our Operations Support Team. PLEASE NOTE: Due to contractual requirements this role is based at our client’s site in Birmingham (B15 1LZ), so you must live within commutable distance to travel daily to B15.
Working as part of the Operations Support Team, reporting to a Customer Service Manager; you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing client. You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.
£28,073 per annum
Full-time, 40 hours per week
Monday to Friday, 9am - 6pm (rota’d)
Location: Birmingham Office (B15 1LZ)
Company Benefits:
Employee Energy Allowance and discount on HIVE products
As a Business Customer Service Advisor with PH Jones, your day-to-day will be varied and rewarding. You’ll be responsible for, but are not limited to:
- Managing daily email communications with internal teams, customers, and clients.
- Logging new customer calls into the appropriate systems, ensuring accuracy and alignment with client priorities.
- Booking appointments and scheduling engineers to maximise productivity.
- Keeping internal systems up to date with accurate and timely information.
- Identifying and applying appropriate charges to work orders, highlighting chargeable opportunities.
- Supporting with weekly and monthly valuation preparation.
- Handling a range of administrative tasks to support the smooth running of operations.
The Person
We’re looking for someone who thrives in a fast-paced office environment and brings a proactive, team-oriented mindset. To succeed in this role, you’ll need:
- Previous admin experience in an office environment (essential).
- Strong teamworking skills and a professional approach to handling customer and client enquiries.
- Excellent interpersonal, written, and verbal communication abilities.
- A self-motivated attitude with a natural problem-solving approach.
- Flexibility to adapt to changing workloads and priorities, with a willingness to take on varied tasks.
- Confidence using Microsoft Office (Outlook, Word, Excel) and the ability to quickly learn new systems.
- Strong organisational skills, with the ability to manage your workload, prioritise effectively, and maintain high attention to detail under pressure.
Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
Business Customer Service Advisor in Dudley employer: Centrica
At PH Jones, we pride ourselves on being more than just an energy company; we are a family of brands dedicated to creating a greener and fairer future. Our vibrant work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to grow. With competitive benefits, including an Employee Energy Allowance and discounts on HIVE products, along with a commitment to supporting our employees' well-being, we offer a fulfilling environment where your contributions truly make a difference in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Business Customer Service Advisor in Dudley
✨Tip Number 1
Get to know the company! Research PH Jones and their mission to make social housing greener. This will help you connect your values with theirs during interviews.
✨Tip Number 2
Practice your communication skills. As a Business Customer Service Advisor, you'll need to handle customer queries effectively. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed workloads or prioritised tasks in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at PH Jones.
We think you need these skills to ace Business Customer Service Advisor in Dudley
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let your enthusiasm for sustainability shine through. We’re all about energising a greener future, so share any experiences or projects that highlight your commitment to this cause.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your previous admin experience and customer service skills align with our mission at PH Jones.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Centrica
✨Know the Company Inside Out
Before your interview, take some time to research PH Jones and its mission. Understand their commitment to sustainability and how they support social housing. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Business Customer Service Advisor, you'll need to demonstrate strong interpersonal skills. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your proactive approach and problem-solving abilities.
✨Be Organised and Detail-Oriented
Given the administrative nature of the role, it's crucial to showcase your organisational skills. Bring along examples of how you've managed workloads or prioritised tasks in previous roles. Mention any tools or systems you've used to keep track of information accurately.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
