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- Tasks: Support customers with enquiries and complaints while managing your own caseload.
- Company: Join Centrica, a family of brands dedicated to a cleaner, greener future.
- Benefits: Earn while you learn with a competitive salary and structured training.
- Why this job: Make a real impact in energising a fairer future while gaining valuable qualifications.
- Qualifications: Passion for customer service, strong communication skills, and resilience in a fast-paced environment.
- Other info: Complete an online situational judgement exercise to progress your application.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
Join British Gas as a Customer Service Apprentice and earn while you learn. You will gain a Level 3 Customer Service Specialist qualification supporting our customers, including those who may be vulnerable, and helping shape a net zero future.
Your apprenticeship will be within one of these fantastic teams:
- Credit customers who generally pay by monthly direct debit or quarterly bills.
- Pay As You Go customers who pay by topping up their meter as and when required.
- Business customers who own a small business (SME) who can pay either way.
The apprenticeship programme takes 18 months to complete and will consist of 20% dedicated, structured learning with 80% on-the-job call taking. You will receive support from our external training partner Babington along with support from a dedicated mentor and your wider team.
Important Details:
- Salary: £18,334 (rising to £23,573 after 52 weeks)
- Department Hours: Monday to Friday, 8am-6pm
- Start Date: 1st & 8th September 2025
- Office Location: Penman Way, Grove Park, Leicester, England, LE19 1SZ
You will begin with eight weeks of in-office training, Monday to Friday, in our Leicester office. We operate a flex policy which will be determined by your manager, however it is likely that the first 6 months will be fully office based. This is subject to change.
What you will do:
While on-the-job, you will speak to our customers when they need us, addressing their enquiries and complaints with empathy and care. You will manage your own case loads through a variety of different methods, either phone, web chat or email. You will spend 1 day per week attending virtual college as part of your dedicated learning.
What we need from you:
- Customer Service Passion: Deliver exceptional service with energy and enthusiasm.
- Time Management: Handle diverse enquiries efficiently.
- Digital Savvy: Navigate multiple complex systems.
- Communication Skills: Clear, empathetic, and calm across various channels.
- Resilience: Thrive in a fast-paced, high-pressure environment.
- Problem-Solving: Provide first-time solutions and improve processes.
- Self-Development: Continuously improve skills with our support.
Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.
Customer Service Apprenticeship - Leicester - Leicester employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship - Leicester - Leicester
✨Tip Number 1
Familiarise yourself with British Gas and its mission towards a greener future. Understanding their values and how they operate will help you align your answers during the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can help you feel more confident in addressing various customer needs, which is crucial for this apprenticeship.
✨Tip Number 3
Prepare for the situational judgement exercise by reviewing common customer service scenarios. Think about how you would respond to different situations, focusing on empathy and problem-solving, as these are key traits they are looking for.
✨Tip Number 4
Showcase your resilience and time management skills by sharing examples from past experiences where you successfully handled pressure or managed multiple tasks. This will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Service Apprenticeship - Leicester - Leicester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Centrica is looking for in a Customer Service Apprentice. Pay attention to the skills and qualities they value, such as customer service passion and resilience.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences that demonstrate your ability to handle enquiries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Centrica and how you can contribute to their mission of a greener future. Be sure to include specific examples of your skills and experiences.
Complete the Situational Judgement Exercise: Don’t forget to complete the online situational judgement exercise as it’s crucial for your application. This will assess your suitability for the role, so take your time to think through your responses carefully.
How to prepare for a job interview at Centrica
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or experiences, as this will demonstrate your commitment to delivering exceptional service.
✨Demonstrate Time Management Skills
Prepare to discuss how you manage your time effectively, especially when handling multiple enquiries. You might want to share specific strategies or tools you use to stay organised and prioritise tasks, as this is crucial for the role.
✨Be Digital Savvy
Familiarise yourself with common digital tools and platforms used in customer service. During the interview, mention any experience you have with navigating complex systems, as this will show that you're ready to adapt to the technology used at British Gas.
✨Practice Empathetic Communication
Since you'll be dealing with customers who may be vulnerable, it's important to convey empathy and calmness. Prepare to role-play potential customer scenarios during the interview, showcasing your ability to communicate clearly and compassionately across various channels.
