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- Tasks: Engage customers through sales calls and digital channels, driving energy solutions.
- Company: Join Centrica, a family of brands committed to a greener future.
- Benefits: Competitive salary with commission, flexible working options, and career growth.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Make a real impact while building a long-term career with a trusted brand.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 29416 - 34816 ÂŁ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We're looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base. This is a fast‑paced, target‑driven role where you'll engage customers across voice and digital channels, predominantly through outbound activity, with some inbound contact. You'll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products - all while delivering an excellent customer experience. If you enjoy sales conversations, thrive in a performance environment, and want to build a long‑term career with a trusted household brand, this role is for you.
Salary: ÂŁ29,416 basic + monthly commission (OTE commission ÂŁ500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid/work‑from‑home options available post‑training
Hours: Monday-Friday, 9am-5pm
What you'll be doing:
- Proactively engaging customers through outbound sales and retention activity, with some inbound contact
- Winning new customers and maximising upsell and cross‑sell opportunities
- Retaining customers who are considering leaving or moving home through tailored, value‑led solutions
- Running targeted outbound retention and win‑back campaigns
- Confidently switching between offers based on customer needs and market conditions
- Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions
- Delivering a consistently high‑quality customer experience that drives satisfaction and loyalty
- Resolving customer queries first time wherever possible
- Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning
What we're looking for:
- Proven experience in sales, retention or customer contact roles (inbound and/or outbound)
- A confident communicator who can adapt conversations to different customer needs
- Strong commercial focus and comfort working towards targets and incentives
- Experience using multiple systems and digital tools in a contact centre environment
- Skilled in objection handling, negotiation, and closing
- A customer‑first mindset, with empathy and professionalism in every interaction
- Resilience and motivation to succeed in a fast‑moving, performance‑led environment
- Experience in the energy sector is advantageous, but not essential - strong sales experience is what matters most
Contact Sales Agent - Uddingston in Cumnock employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent - Uddingston in Cumnock
✨Tip Number 1
Get to know the company inside out! Research Centrica and British Gas, their values, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey towards a greener future.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. Focus on how you can identify customer needs and present solutions confidently. Remember, it’s all about making that connection and showing you can deliver an excellent customer experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral. Plus, it shows you’re proactive and serious about landing the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to engage with our digital tools, which is key for this role.
We think you need these skills to ace Contact Sales Agent - Uddingston in Cumnock
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've successfully engaged customers and closed deals in the past. Use specific examples that demonstrate your ability to meet targets and drive results.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the role of Contact Sales Agent and why you’re excited about working with British Gas.
Be Personable and Professional: Remember, we’re looking for confident communicators! Your written application should reflect your personality while maintaining professionalism. Show us your customer-first mindset and how you can adapt your communication style to different customer needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand British Gas and its mission towards a greener future. Familiarise yourself with their products and services, especially energy tariffs. This will help you confidently discuss how you can contribute to their goals.
✨Show Off Your Sales Skills
Prepare examples from your past experiences where you've successfully engaged customers or closed sales. Be ready to discuss specific situations where you identified customer needs and provided tailored solutions. This will demonstrate your ability to thrive in a target-driven environment.
✨Practice Objection Handling
Since this role involves overcoming objections, practice how you would handle common customer concerns. Think of scenarios where customers might hesitate and prepare your responses. This will show that you're not only skilled in sales but also empathetic to customer needs.
✨Be Ready for Role-Play
Expect some role-play during the interview to assess your communication skills. Approach it as a chance to showcase your adaptability and confidence. Treat it like a real sales call, and remember to listen actively to the 'customer's' needs.