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- Tasks: Be the go-to person for business customers, resolving their queries and complaints with ease.
- Company: Join Centrica, a family of brands dedicated to a greener future.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Other info: Dynamic training environment with opportunities for growth and development.
- Why this job: Make a real impact while helping businesses thrive in a sustainable world.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 30044 - 30044 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
As a Business Customer Relations Agent, you will be the first point of contact for our business customers, taking full ownership of enquiries and complaints from initial contact through to resolution. You will handle inbound calls and digital chats, resolving complex account, billing, and technical issues while minimising disruption to customers' day‑to‑day operations. Using strong problem‑solving and communication skills, you'll ensure complaints are resolved efficiently, professionally, and to a high standard. By delivering a consistently high‑quality service, you will build trusted customer relationships and drive positive outcomes for both our customers and the business.
Salary - £30,044 + quarterly bonus of up to 16% of salary
Contract - Permanent
Location - British Gas, Penman Way, Grove Park, Leicester, LE19 1SZ
Working Style - Up to 8 weeks office‑based training (4 weeks formal training followed by 4 weeks supported consolidation), with hybrid working opportunities post‑training (typically 2 days per month in the office)
Operating Hours - Monday to Friday (8am - 6pm)
What You'll Do
- Manage a blended workstream of inbound calls and digital chats from business customers, delivering a professional and efficient service
- Resolve complex customer issues at first point of contact wherever possible, taking full ownership through to resolution
- Communicate clearly, confidently, and empathetically across both verbal and written interactions
- Proactively identify opportunities for business growth and promote identified lead opportunities where appropriate
- Consistently meet performance targets, including customer, growth, and contact centre productivity and efficiency objectives, while ensuring customers do not need to contact us again
- Promote Online Account Management, Direct Debit, and relevant products and services to support customer self‑service and retention
- Maintain accurate customer records, ensuring accounts are regularly health‑checked and updated
- Adhere to quality standards, regulatory requirements, and data protection policies at all times
What You'll Bring
- A genuine passion for delivering great customer outcomes
- Excellent written and verbal communication skills
- Ability to overcome customer objections and professionally handle challenging situations
- A proactive, solution‑focused mindset, identifying root causes and resolving customers' issues
- Willingness to learn, adapt, and share best practice
- Strong problem‑solving skills with great attention to detail
- A collaborative, one‑team mindset
Experience & Knowledge
- Previous customer service experience, ideally within a contact centre environment
- Knowledge of the energy industry is desirable
- Confidence and resilience when managing challenging customer conversations
Business Customer Relations Agent - Leicester in Cottesmore employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Relations Agent - Leicester in Cottesmore
✨Tip Number 1
Get to know the company! Before your interview, dive into Centrica's mission and values. Understanding their commitment to a greener future will help you connect your passion for customer service with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling complex issues and show that you're ready to take ownership of customer enquiries.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident in your responses. Use examples from your past experiences to demonstrate how you've resolved customer issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Business Customer Relations Agent - Leicester in Cottesmore
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for delivering great customer outcomes shine through in your application. We want to see that you genuinely care about making a difference and are excited about the role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our mission of energising a greener, fairer future.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your excellent communication skills, as this is key for the Business Customer Relations Agent role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so we can start reviewing it right away!
How to prepare for a job interview at Centrica
✨Know the Company Inside Out
Before your interview, take some time to research Centrica and its mission. Understand their commitment to a greener future and how they operate within the energy sector. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Business Customer Relations Agent, you'll need to demonstrate your ability to handle customer enquiries and complaints effectively. Prepare examples from your past experiences where you've resolved complex issues or turned a negative situation into a positive outcome. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Clear Communication
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on conveying empathy and professionalism in your responses. Remember, it's all about making the customer feel valued and understood.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer scenarios. Think of potential challenges you might face in the role and prepare your solutions. Highlight your proactive mindset and ability to identify root causes, as these are key traits that Centrica is looking for in a candidate.