At a Glance
- Tasks: Manage tenant relationships and support social housing projects in Wigan.
- Company: Join PH Jones, part of British Gas, committed to greener communities.
- Benefits: Enjoy 25 days leave, bonuses, healthcare, and a pension scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in social housing, strong communication, and customer service skills.
The predicted salary is between 30000 - 40000 € per year.
About your team
At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. We are on a mission to make the UK’s social housing sector greener and more energy efficient.
We are looking for a caring and empathetic individual who understands the support needs of a diverse cross‑section of customers in Wigan. Regular travel within the Wigan area is required, so applicants should live within a reasonable commutable distance. This is a fixed‑term (12 months) full‑time contract covering the Wigan area.
Job details
- Full‑time, fixed‑term contract
- 40 hours per week, Monday – Friday
- Fully costed van & fuel card
- Full uniform, PPE, phone & laptop provided
Your role will involve
- Managing tenant complaints
- Visiting customers in their own homes
- Assisting with the management of our installs and service programme across our social housing portfolio
- Assisting our operational management team and planners in gaining access to properties and making contact with tenants
- Managing client relationships and working with them on access procedures, installation programmes and community engagement
- Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction
- Upholding PH Jones and British Gas company standards and policies at all times
Here’s what we’re looking for
- Social housing or housing experience desired
- Excellent organisational skills and knowledge of Microsoft Office
- Effective verbal and written communication skills and exceptional attention to detail whilst working under pressure
- Strong customer service skills and confidence in dealing with internal and external stakeholders
- Working knowledge and understanding of contract parameters and their implications
- Valid driving licence with no more than 6 points
- Ability to adapt to PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service
We also offer
- 25 days annual leave + bank holidays
- Performance related Quarterly Bonus against KPIs
- Company matched contribution Pension Scheme
- Group Income Protection, Life Assurance & Accident Insurance
- Company Funded Healthcare plan
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits – offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance
Employer information
PH Jones is part of British Gas and Centrica. Our commitment is to a greener, fairer future. Join us to support communities and grow in a dynamic environment.
Tenant Liaison Officer in Chester employer: Centrica
At PH Jones, we pride ourselves on being an excellent employer, dedicated to fostering a supportive and inclusive work culture in Wigan. Our commitment to employee growth is reflected in our comprehensive benefits package, which includes generous annual leave, performance-related bonuses, and access to healthcare services, ensuring that our team members feel valued and empowered. Join us in making a meaningful impact in the social housing sector while enjoying a fulfilling career with opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on PH Jones and their mission. Understanding their commitment to social housing and community support will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to tenant liaison and customer service. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Show off your soft skills! As a Tenant Liaison Officer, empathy and communication are key. During your interview, share examples of how you've successfully managed client relationships or resolved complaints. This will highlight your ability to connect with diverse customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Tenant Liaison Officer in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenant Liaison Officer role. Highlight your experience in social housing and customer service, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your application. We want to see how well you can express your thoughts, so don’t hold back on demonstrating your writing skills!
Highlight Relevant Experience:If you've got experience managing tenant complaints or working with diverse communities, make sure to mention it! We love seeing candidates who can relate to our mission and values.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand PH Jones' mission and values. Familiarise yourself with their work in social housing and how they aim to make it greener. This will show your genuine interest and help you connect your experience to their goals.
✨Show Empathy
As a Tenant Liaison Officer, empathy is key. Prepare examples from your past experiences where you've successfully managed tenant complaints or supported diverse customers. Highlighting your ability to relate to others will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, be ready to discuss how you manage your time and tasks effectively. You could share specific tools or methods you use to stay organised, especially when juggling multiple responsibilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the Wigan area, or how success is measured in this role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
