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For Companies At a Glance
- Tasks: Shape and optimise digital experiences for British Gas ecommerce products.
- Company: Join Centrica, a family of brands driving a greener future.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and sustainability.
- Why this job: Make a real impact on customer journeys while driving commercial success.
- Qualifications: Experience in digital product management and strong data-driven mindset.
The predicted salary is between 50000 - 65000 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
Flexible UK locations with FlexFirst hybrid working.
Overview
You’ll shape and optimise world‑class digital experiences across British Gas ecommerce products. Your focus will be on driving commercial performance while improving the end‑to‑end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction.
About the role
You’ll own the ecommerce performance for your product area, using data and customer insight to continuously improve digital journeys and content. You’ll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes.
Key responsibilities include:
- Owning ecommerce performance, with a focus on acquisition, retention and seamless digital journeys
- Defining and delivering product goals including conversion, average order value, NPV and NPS
- Using data, insight and user feedback to identify opportunities and prioritise improvements
- Leading a test‑and‑learn approach using qualitative and quantitative methods (A/B testing, MVTs, user research)
- Setting and communicating clear roadmaps and OKRs aligned to business and customer needs
- Monitoring market trends, competitors and partnership opportunities
- Working collaboratively with commercial, legal, regulatory and support teams to deliver compliant, scalable launches
- Supporting and developing cross‑functional delivery teams and ways of working
What we’re looking for
Essential
- Experience as a Digital Product Manager within ecommerce or digital environments, working in agile teams
- Strong understanding of digital customer journeys and conversion rate optimisation
- Confident working cross‑functionally with product, design and technology teams
- Experience using customer research, testing and experimentation to inform decisions
- A data‑driven mindset with strong prioritisation and problem‑solving skills
- Clear, confident stakeholder communication, able to simplify complex topics
- Solid understanding of SEO and digital marketing channels (PPC, display, social, VOD)
Desirable
- Experience with Salesforce, Adobe Analytics/Target and Content Square
Digital Product Manager - Ecommerce - Windsor in Cheam employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Manager - Ecommerce - Windsor in Cheam
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their digital journey and think about how you can contribute to improving it. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around ecommerce performance and customer journeys. Keep it concise and impactful – you want to leave them wanting to know more!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Digital Product Manager - Ecommerce - Windsor in Cheam
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for digital product management and ecommerce shine through. We want to see how your values align with our mission of creating a greener future!
Tailor Your Experience: Make sure to highlight your relevant experience in ecommerce and agile environments. Use specific examples that demonstrate your understanding of digital customer journeys and conversion optimisation – this is what we’re really looking for!
Be Data-Driven: Since we love a data-driven mindset, include any metrics or results from your previous roles that showcase your ability to improve performance. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Centrica
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand the ecommerce products you'll be managing. Familiarise yourself with British Gas's digital offerings and think about how you can enhance customer journeys. This will show your genuine interest and help you discuss specific strategies during the interview.
✨Data is Your Best Friend
Since the role requires a data-driven mindset, come prepared with examples of how you've used data to drive decisions in previous roles. Be ready to discuss A/B testing results or customer insights that led to successful product improvements. This will demonstrate your analytical skills and ability to optimise performance.
✨Show Off Your Collaboration Skills
As a Digital Product Manager, you'll need to work closely with various teams. Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlight any challenges you faced and how you overcame them, as this will showcase your teamwork and communication abilities.
✨Stay Ahead of Market Trends
Research current trends in ecommerce and digital marketing, especially those relevant to British Gas. Be ready to discuss how these trends could impact the company's strategy. This shows that you're proactive and have a finger on the pulse of the industry, which is crucial for driving commercial performance.