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- Tasks: Engage customers through sales calls and digital channels, driving growth and retention.
- Company: Join Centrica, a family of brands committed to a greener future.
- Benefits: Competitive salary, monthly commission, flexible working options, and career development.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while building a long-term career with a trusted brand.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 29416 - 34816 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We're looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base. This is a fast‑paced, target‑driven role where you'll engage customers across voice and digital channels, predominantly through outbound activity, with some inbound contact. You'll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products - all while delivering an excellent customer experience. If you enjoy sales conversations, thrive in a performance environment, and want to build a long‑term career with a trusted household brand, this role is for you.
Salary: £29,416 basic + monthly commission (OTE commission £500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid/work‑from‑home options available post‑training
Hours: Monday-Friday, 9am-5pm
What you'll be doing:
- Proactively engaging customers through outbound sales and retention activity, with some inbound contact
- Winning new customers and maximising upsell and cross‑sell opportunities
- Retaining customers who are considering leaving or moving home through tailored, value‑led solutions
- Running targeted outbound retention and win‑back campaigns
- Confidently switching between offers based on customer needs and market conditions
- Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions
- Delivering a consistently high‑quality customer experience that drives satisfaction and loyalty
- Resolving customer queries first time wherever possible
- Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning
What we're looking for:
- Proven experience in sales, retention or customer contact roles (inbound and/or outbound)
- A confident communicator who can adapt conversations to different customer needs
- Strong commercial focus and comfort working towards targets and incentives
- Experience using multiple systems and digital tools in a contact centre environment
- Skilled in objection handling, negotiation, and closing
- A customer‑first mindset, with empathy and professionalism in every interaction
- Resilience and motivation to succeed in a fast‑moving, performance‑led environment
- Experience in the energy sector is advantageous, but not essential - strong sales experience is what matters most
Contact Sales Agent - Uddingston in Calderbank employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent - Uddingston in Calderbank
✨Tip Number 1
Get to know the company! Before your interview, dive into Centrica's mission and values. Understanding their commitment to a greener future will help you connect your own experiences to their goals during the conversation.
✨Tip Number 2
Practice your sales pitch! Since this role is all about engaging customers, rehearse how you'd present British Gas products. Think about how you can tailor your approach based on different customer needs – it’ll show you’re ready for the fast-paced environment.
✨Tip Number 3
Be prepared for scenario questions! Expect to discuss how you’d handle objections or retain customers. Use real-life examples from your past experiences to demonstrate your skills in negotiation and closing deals.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reiterate your interest in the role and remind them of your enthusiasm for contributing to a greener future with British Gas.
We think you need these skills to ace Contact Sales Agent - Uddingston in Calderbank
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've successfully engaged customers and closed deals in the past. Use specific examples that demonstrate your ability to meet targets and drive results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who understand what we’re looking for and can connect their background to our mission.
Be Personable: Remember, we’re looking for confident communicators! Your written application should reflect your personality and communication style. Show us that you can adapt your tone and approach to different customer needs, just like you would in a conversation.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our team at British Gas!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand British Gas and its mission towards a greener future. Familiarise yourself with their products and services, especially energy tariffs. This will help you confidently discuss how you can contribute to their goals.
✨Show Off Your Sales Skills
Prepare examples from your past experiences where you've successfully engaged customers or closed sales. Be ready to discuss specific situations where you identified customer needs and provided tailored solutions. This will demonstrate your ability to thrive in a target-driven environment.
✨Practice Objection Handling
Since this role involves overcoming objections, practice how you would handle common customer concerns. Think of scenarios where customers might hesitate and prepare your responses. This will show that you're not only skilled in sales but also empathetic to customer needs.
✨Be Ready for Role-Play
Expect some role-play during the interview to assess your communication skills. Approach it as a chance to showcase your adaptability and confidence. Treat it like a real sales call, and remember to listen actively to the 'customer's' needs.