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- Tasks: Support customers in the energy market and resolve complex queries.
- Company: Centrica, a family of brands focused on a greener future.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Join a mission-driven team making a real impact on sustainability.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a dynamic team with a focus on collaboration and empowerment.
The predicted salary is between 28800 - 43200 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We’re looking for a Business Customer Resolution Agent to join a multi‑skilled team supporting customers in the energy market. This is a varied, end‑to‑end role where you’ll take real ownership of customer accounts, investigate complex queries and play an active part in retaining and growing customer relationships.
You’ll work as part of a small, empowered customer pod, collectively responsible for a large portfolio of customers. Rather than handing customers between departments, you’ll support them at every stage of their journey.
Business Customer Service Agent - Edinburgh employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Service Agent - Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Centrica's values and mission. This way, you can show how your personal goals align with their vision of a greener future.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you've resolved issues or helped customers. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Centrica family.
We think you need these skills to ace Business Customer Service Agent - Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the energy sector and supporting customers. Share your motivation for wanting to join our mission at Centrica.
Tailor Your CV: Make sure your CV is tailored to the Business Customer Service Agent role. Highlight relevant experience and skills that align with the job description. We love seeing how your background can contribute to our multi-skilled team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of customer service we aim to provide.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Centrica
✨Know the Company Inside Out
Before your interview, dive deep into Centrica's mission and values. Understand their commitment to a greener future and how they aim to revolutionise the energy sector. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Business Customer Resolution Agent, you'll need to demonstrate your ability to handle complex queries and build strong customer relationships. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Ownership
Centrica values collaboration within their empowered customer pods. Be ready to discuss how you've worked effectively in teams and taken ownership of your responsibilities. Highlight instances where you've contributed to team success or taken initiative to solve problems.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, or Centrica's future projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you.