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- Tasks: Assist with customer service and administrative tasks for social housing projects.
- Company: Centrica is a leading energy company focused on sustainability and community impact.
- Benefits: Enjoy flexible working, employee discounts, healthcare plans, and a performance bonus.
- Why this job: Join a passionate team dedicated to creating a greener future and making a difference.
- Qualifications: Admin experience and strong communication skills are essential; Microsoft Office proficiency required.
- Other info: Full-time role in Birmingham with opportunities for personal growth and development.
The predicted salary is between 21000 - 26000 £ per year.
Centrica Birmingham, England, United Kingdom
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Centrica Birmingham, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Business Customer Service Advisor role at Centrica
Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We\’re energisers. One team of 21,000 colleagues that\’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it.
Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We\’re energisers. One team of 21,000 colleagues that\’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
At PH Jones, our mission is to mend it.
Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.
PH Jones are looking for a Business Customer Services Advisor to join our team. This is a permanent role based at our client’s site in Birmingham (B15 1LZ), Monday to Friday.
Working as part of the Operations Support Team, reporting to a Customer Service Manager; you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing client.
You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.
- £26,298 per annum
- Full-time, Permanent / 40 hours per week
- Office Location: Birmingham (B15 1LZ), Monday – Friday
- Company Benefits
- Employee Energy Allowance and discount on HIVE products
As a Business Customer Service Advisor with PH Jones, you will find a variety of different tasks to complete daily. These will include, but are not limited to:
- Responding to daily email traffic internal and external customers and clients
- Answer and log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
- Booking appointments and scheduling work to engineers to maximise daily productivity.
- Ensuring that all internal work systems are updated accurately and in a timely manner.
- Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.
- Weekly/Monthly valuation preparation.
- All associated administrative duties.
The Person
- Must have admin experience within an office environment.
- To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.
- We are seeking someone with excellent interpersonal, oral, and written communication skills, who is self-motivated with a problem-solving approach.
- You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
- The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems.
- You will have the ability to prioritise tasks, work well under pressure and organisational skills to manage your workload, with a high degree of diligence.
You will also receive
- 25 days annual leave + bank holidays
- Performance related Quarterly Bonus against KPI’s
- Company matched contribution Pension Scheme
- Group Income Protection, Life Assurance & Accident Insurance
- Company Funded Healthcare plan
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits – offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/phjones
If you\’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Industries
Utilities
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Business Customer Service Advisor employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the energy sector and Centrica's role in it. Understanding their mission to create a greener future will help you align your responses during interviews, showcasing your passion for sustainability.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling inquiries and complaints. Role-playing scenarios with friends or family can help you articulate your problem-solving approach effectively.
✨Tip Number 3
Network with current or former employees of Centrica or PH Jones. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare specific examples from your past experiences that demonstrate your administrative skills and ability to work under pressure. Tailoring these examples to the job description will make your case stronger.
We think you need these skills to ace Business Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Business Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative or customer service experience. Use specific examples to demonstrate your skills in communication, problem-solving, and teamwork, as these are crucial for this role.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any other relevant IT skills. Provide examples of how you've used these tools effectively in past roles, especially in managing workloads and prioritising tasks.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at Centrica and how your values align with their mission of creating a greener future.
How to prepare for a job interview at Centrica
✨Understand the Company Values
Before your interview, take some time to research Centrica and its commitment to sustainability and community support. Being able to discuss how your values align with theirs will show that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Showcase Your Customer Service Skills
As a Business Customer Service Advisor, you'll need to demonstrate excellent interpersonal skills. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery, as this will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to customer service and administrative tasks. Practise answering scenario-based questions, focusing on your problem-solving abilities and how you prioritise tasks under pressure.
✨Familiarise Yourself with Microsoft Office
Since the role requires strong IT skills, particularly in Microsoft Office, make sure you're comfortable using Outlook, Word, and Excel. You might be asked about your proficiency, so being able to discuss your experience with these tools will be beneficial.
