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- Tasks: Be the go-to person for business customers, resolving their queries and complaints with ease.
- Company: Join Centrica, a family of brands committed to a greener future.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact while helping businesses thrive in a sustainable world.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 30044 - 30044 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
As a Business Customer Relations Agent, you will be the first point of contact for our business customers, taking full ownership of enquiries and complaints from initial contact through to resolution. You will handle inbound calls and digital chats, resolving complex account, billing, and technical issues while minimising disruption to customers' day‑to‑day operations. Using strong problem‑solving and communication skills, you'll ensure complaints are resolved efficiently, professionally, and to a high standard. By delivering a consistently high‑quality service, you will build trusted customer relationships and drive positive outcomes for both our customers and the business.
Salary - £30,044 + quarterly bonus of up to 16% of salary
Contract - Permanent
Location - British Gas, Penman Way, Grove Park, Leicester, LE19 1SZ
Working Style - Up to 8 weeks office‑based training (4 weeks formal training followed by 4 weeks supported consolidation), with hybrid working opportunities post‑training (typically 2 days per month in the office)
Operating Hours - Monday to Friday (8am - 6pm)
What You'll Do
- Manage a blended workstream of inbound calls and digital chats from business customers, delivering a professional and efficient service
- Resolve complex customer issues at first point of contact wherever possible, taking full ownership through to resolution
- Communicate clearly, confidently, and empathetically across both verbal and written interactions
- Proactively identify opportunities for business growth and promote identified lead opportunities where appropriate
- Consistently meet performance targets, including customer, growth, and contact centre productivity and efficiency objectives, while ensuring customers do not need to contact us again
- Promote Online Account Management, Direct Debit, and relevant products and services to support customer self‑service and retention
- Maintain accurate customer records, ensuring accounts are regularly health‑checked and updated
- Adhere to quality standards, regulatory requirements, and data protection policies at all times
What You'll Bring
- A genuine passion for delivering great customer outcomes
- Excellent written and verbal communication skills
- Ability to overcome customer objections and professionally handle challenging situations
- A proactive, solution‑focused mindset, identifying root causes and resolving customers' issues
- Willingness to learn, adapt, and share best practice
- Strong problem‑solving skills with great attention to detail
- A collaborative, one‑team mindset
Experience & Knowledge
- Previous customer service experience, ideally within a contact centre environment
- Knowledge of the energy industry is desirable
- Confidence and resilience when managing challenging customer conversations
Business Customer Relations Agent - Leicester in Broughton Astley employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Relations Agent - Leicester in Broughton Astley
✨Tip Number 1
Get to know the company! Before your interview, dive into Centrica's mission and values. Understanding their commitment to a greener future will help you connect your passion for customer service with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling complex issues and show that you're ready to take ownership of customer enquiries.
✨Tip Number 3
Be proactive during your interview! Share examples of how you've resolved customer complaints in the past. Highlight your problem-solving skills and how you’ve built trusted relationships with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Centrica family and contributing to a cleaner, greener future.
We think you need these skills to ace Business Customer Relations Agent - Leicester in Broughton Astley
Some tips for your application 🫡
Show Your Passion: Let us see your genuine passion for delivering great customer outcomes right from the start. In your application, share specific examples of how you've gone above and beyond for customers in the past. This will help us understand your commitment to making a positive impact!
Tailor Your Application: Make sure to tailor your application to the role of Business Customer Relations Agent. Highlight your relevant experience, especially in handling complex customer issues and your problem-solving skills. We want to see how you can contribute to our mission of energising a greener future!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. This will not only make it easier for us to read but also showcase your excellent written communication skills, which are crucial for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Centrica
✨Know the Company Inside Out
Before your interview, take some time to research Centrica and its mission. Understand their commitment to a greener future and how they operate. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Business Customer Relations Agent, you'll be handling complex issues. Prepare examples from your past experiences where you've successfully resolved customer complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and ask clarifying questions if needed. This shows that you value their input and are genuinely interested in the conversation.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice handling difficult customer scenarios, focusing on empathy and problem-solving. This will help you feel more confident and showcase your ability to manage challenging conversations effectively.