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- Tasks: Be the go-to person for business customers, resolving their queries and complaints with ease.
- Company: Join Centrica, a family of brands committed to a greener future.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact while helping businesses thrive in a sustainable world.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 30044 - 30044 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
As a Business Customer Relations Agent, you will be the first point of contact for our business customers, taking full ownership of enquiries and complaints from initial contact through to resolution. You will handle inbound calls and digital chats, resolving complex account, billing, and technical issues while minimising disruption to customers' day‑to‑day operations. Using strong problem‑solving and communication skills, you'll ensure complaints are resolved efficiently, professionally, and to a high standard. By delivering a consistently high‑quality service, you will build trusted customer relationships and drive positive outcomes for both our customers and the business.
Salary - £30,044 + quarterly bonus of up to 16% of salary
Contract - Permanent
Location - British Gas, Penman Way, Grove Park, Leicester, LE19 1SZ
Working Style - Up to 8 weeks office‑based training (4 weeks formal training followed by 4 weeks supported consolidation), with hybrid working opportunities post‑training (typically 2 days per month in the office)
Operating Hours - Monday to Friday (8am - 6pm)
What You'll Do
- Manage a blended workstream of inbound calls and digital chats from business customers, delivering a professional and efficient service
- Resolve complex customer issues at first point of contact wherever possible, taking full ownership through to resolution
- Communicate clearly, confidently, and empathetically across both verbal and written interactions
- Proactively identify opportunities for business growth and promote identified lead opportunities where appropriate
- Consistently meet performance targets, including customer, growth, and contact centre productivity and efficiency objectives, while ensuring customers do not need to contact us again
- Promote Online Account Management, Direct Debit, and relevant products and services to support customer self‑service and retention
- Maintain accurate customer records, ensuring accounts are regularly health‑checked and updated
- Adhere to quality standards, regulatory requirements, and data protection policies at all times
What You'll Bring
- A genuine passion for delivering great customer outcomes
- Excellent written and verbal communication skills
- Ability to overcome customer objections and professionally handle challenging situations
- A proactive, solution‑focused mindset, identifying root causes and resolving customers' issues
- Willingness to learn, adapt, and share best practice
- Strong problem‑solving skills with great attention to detail
- A collaborative, one‑team mindset
Experience & Knowledge
- Previous customer service experience, ideally within a contact centre environment
- Knowledge of the energy industry is desirable
- Confidence and resilience when managing challenging customer conversations
Business Customer Relations Agent - Leicester in Bentley employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Relations Agent - Leicester in Bentley
✨Tip Number 1
Get to know the company! Before your interview, dive into Centrica's mission and values. Understanding their commitment to a greener future will help you connect your own passion for customer service with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling complex issues and show that you're ready to take ownership of customer enquiries.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and confident in your responses. Use examples from your past experiences to demonstrate how you've resolved customer issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Centrica family.
We think you need these skills to ace Business Customer Relations Agent - Leicester in Bentley
Some tips for your application 🫡
Show Your Passion: Let us see your genuine passion for delivering great customer outcomes right from the start. In your application, share specific examples of how you've gone above and beyond for customers in the past. This will help us understand your commitment to making a positive impact!
Tailor Your Application: Make sure to tailor your application to the role of Business Customer Relations Agent. Highlight your excellent written and verbal communication skills, and don’t forget to mention any experience you have in resolving complex issues. We love seeing how your background aligns with our mission!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and keep your points concise. This not only makes it easier for us to read but also showcases your strong communication skills, which are essential for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Centrica
✨Know the Company Inside Out
Before your interview, take some time to research Centrica and its mission. Understand their commitment to a greener future and how they operate within the energy sector. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Business Customer Relations Agent, you'll need to demonstrate your ability to handle customer enquiries and complaints effectively. Prepare examples from your past experiences where you've resolved complex issues or turned a negative situation into a positive outcome. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Clear Communication
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on conveying empathy and professionalism in your responses. Remember, it's all about making the customer feel valued and understood.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of potential scenarios you might encounter as a Business Customer Relations Agent and how you would approach them. Highlight your proactive mindset and ability to identify root causes, as these are key traits for success in this role.