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- Tasks: Engage with customers, promote green solutions, and drive sales through multiple campaigns.
- Company: Join Centrica, a family of brands dedicated to a cleaner, greener future.
- Benefits: Competitive salary, bonus potential, and flexible work-from-home options.
- Why this job: Be part of a mission that energises a sustainable future while developing your sales skills.
- Qualifications: Experience in sales or customer retention, with strong communication and resilience.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 22714 - 28472 £ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
As a Contact Sales Agent at British Gas, you will be the first point of contact for potential and existing customers. Your role is to understand customer needs, promote suitable services, and deliver an exceptional customer experience that drives sales and loyalty. This position involves working on multiple telephone-based campaigns, ranging from direct product sales (e.g., boilers/ASHP/Solar), specialised lead generation, customer retention, and educating customers on innovative Net Zero and energy-saving solutions.
The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is comfortable pivoting between different product lines and sales objectives.
Basic Salary: £28,393
Bonus: OTE is £1k per month based on KPI achievement.
WFH Opportunities: Work from home 4 days per week with every Wednesday in office (post training).
Department opening hours: 8am - 7pm Monday - Saturday. Working pattern is 1 Saturday in 4.
What we need from you:
- Experience: experience in direct sales, telesales, cross selling or customer retention role.
- Versatility: Proven ability to switch effectively between different sales activities and campaign objectives.
- Communication: Exceptional verbal communication and active listening skills, with a professional, engaging, and persuasive telephone manner.
- Resilience: Demonstrated ability to handle objections, maintain composure, and stay motivated through periods of rejection.
- Technical Aptitude: Proficient in using CRM software (e.g., Salesforce, and standard Microsoft Office/Google Workspace applications).
- Industry Interest (Desirable): A genuine interest in energy efficiency, home improvements, or sustainable technologies (Net Zero) is a strong advantage.
Key Accountabilities:
- Multi-Campaign Execution: Successfully manage calls and achieve targets across various campaigns, which may include:
- Direct Sales: Proactively selling high-value products like new boiler installations, ASHP, Air Con and Solar.
- Lead Generation: Identifying, qualifying, and scheduling appointments for field sales representatives.
- Customer Retention: Contacting existing customers to maintain sales, resolve issues, and upsell/cross-sell new services.
- Net Zero Products: Informing customers about grant-funded programs, heat pumps, smart thermostats, and other sustainability initiatives.
- Data Accuracy: Accurately log all call information, outcomes, and customer data into the CRM system following strict compliance and data protection guidelines.
- Compliance: Adhere strictly to all company policies, regulatory requirements (e.g., FCA, GDPR), and campaign guidelines.
Contact Sales Agent - Stockport in Ashton in Makerfield employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent - Stockport in Ashton in Makerfield
✨Tip Number 1
Get to know the company inside out! Research Centrica and its mission for a greener future. This will help you connect your skills and experiences to their goals during interviews.
✨Tip Number 2
Practice your pitch! You’ll be on the phone a lot, so rehearse how you’d introduce yourself and explain why you’re the perfect fit for the Contact Sales Agent role. Keep it engaging and concise!
✨Tip Number 3
Show off your versatility! Be ready to discuss how you’ve successfully switched between different sales activities in the past. Use examples that highlight your adaptability and resilience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Contact Sales Agent - Stockport in Ashton in Makerfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contact Sales Agent role. Highlight your direct sales or telesales experience, and don’t forget to mention any customer retention successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about energy efficiency and how your communication skills can help us deliver an exceptional customer experience.
Showcase Your Versatility: We love candidates who can pivot between different tasks. In your application, give examples of how you've successfully managed multiple campaigns or sales objectives in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to see your application and get you started on this exciting journey with Centrica.
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand Centrica's mission and values. Familiarise yourself with their products, especially those related to energy efficiency and Net Zero solutions. This will show your genuine interest in the role and help you connect your experience to their objectives.
✨Show Off Your Communication Skills
As a Contact Sales Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common sales scenarios with a friend to get comfortable with handling objections and promoting services effectively.
✨Demonstrate Resilience
Be prepared to discuss times when you've faced rejection or challenges in sales. Highlight how you maintained your motivation and composure. This will showcase your resilience, which is crucial for this role, especially in a fast-paced environment.
✨Get Tech-Savvy
Brush up on your CRM skills, particularly if you're familiar with Salesforce or similar software. Be ready to discuss how you've used technology in previous roles to enhance customer interactions or streamline processes. This will demonstrate your technical aptitude and readiness for the job.
