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- Tasks: Engage customers through sales calls and digital channels, driving retention and new customer acquisition.
- Company: Join Centrica, a family of brands committed to a greener future.
- Benefits: Competitive salary with commission, flexible working options, and career growth opportunities.
- Other info: Dynamic environment with a focus on customer satisfaction and performance.
- Why this job: Make a real impact in a fast-paced role with a trusted household name.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 29416 - 34816 ÂŁ per year.
We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We're looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base. This is a fast‑paced, target‑driven role where you'll engage customers across voice and digital channels, predominantly through outbound activity, with some inbound contact. You'll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products - all while delivering an excellent customer experience. If you enjoy sales conversations, thrive in a performance environment, and want to build a long‑term career with a trusted household brand, this role is for you.
Salary: ÂŁ29,416 basic + monthly commission (OTE commission ÂŁ500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid/work‑from‑home options available post‑training
Hours: Monday-Friday, 9am-5pm
What you'll be doing:
- Proactively engaging customers through outbound sales and retention activity, with some inbound contact
- Winning new customers and maximising upsell and cross‑sell opportunities
- Retaining customers who are considering leaving or moving home through tailored, value‑led solutions
- Running targeted outbound retention and win‑back campaigns
- Confidently switching between offers based on customer needs and market conditions
- Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions
- Delivering a consistently high‑quality customer experience that drives satisfaction and loyalty
- Resolving customer queries first time wherever possible
- Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning
What we're looking for:
- Proven experience in sales, retention or customer contact roles (inbound and/or outbound)
- A confident communicator who can adapt conversations to different customer needs
- Strong commercial focus and comfort working towards targets and incentives
- Experience using multiple systems and digital tools in a contact centre environment
- Skilled in objection handling, negotiation, and closing
- A customer‑first mindset, with empathy and professionalism in every interaction
- Resilience and motivation to succeed in a fast‑moving, performance‑led environment
- Experience in the energy sector is advantageous, but not essential - strong sales experience is what matters most
Contact Sales Agent - Uddingston in Allanton employer: Centrica
Contact Detail:
Centrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent - Uddingston in Allanton
✨Tip Number 1
Get to know the company inside out! Research Centrica and British Gas, their values, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey towards a greener future.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. Focus on how you can identify customer needs and present solutions confidently. Remember, it’s all about making that connection and showing you can deliver an excellent customer experience.
✨Tip Number 3
Be ready for the fast-paced environment! Brush up on your objection handling and negotiation skills. The more prepared you are to tackle challenges, the better you'll perform in those high-pressure sales conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at British Gas. Let’s make an impact together!
We think you need these skills to ace Contact Sales Agent - Uddingston in Allanton
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've successfully engaged customers and closed deals in the past. Use specific examples to demonstrate your ability to meet targets and drive results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Contact Sales Agent role. We love seeing candidates who understand our mission and can connect their background to what we do.
Be Personable: Remember, this role is all about engaging with customers! Let your personality shine through in your written application. Show us that you’re a confident communicator who can adapt to different customer needs while maintaining a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Centrica!
How to prepare for a job interview at Centrica
✨Know Your Stuff
Before the interview, make sure you understand British Gas and its role in the energy sector. Familiarise yourself with their products, services, and recent initiatives towards a greener future. This will show your genuine interest and help you connect your skills to their mission.
✨Show Off Your Sales Skills
Prepare specific examples from your past experiences where you've successfully engaged customers, handled objections, or closed sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and adapt. If the interviewer mentions a specific challenge or goal, respond thoughtfully and relate it back to how you can contribute. This shows that you’re not just a talker but also someone who values customer needs.
✨Emphasise Your Resilience
This role is fast-paced and target-driven, so be ready to discuss how you've thrived in similar environments. Share stories that highlight your resilience and motivation, especially when faced with challenges. This will reassure them that you can handle the pressure and still deliver results.