At a Glance
- Tasks: Lead the future of customer contact technology across voice, chat, email, and WhatsApp.
- Company: Join Centrica, a family of brands revolutionising energy for a greener future.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and comprehensive health benefits.
- Other info: Flexible work-life balance with opportunities for personal and professional growth.
- Why this job: Make a real impact on sustainability while growing your career in a vibrant environment.
- Qualifications: Strong analytical skills, technical expertise, and a collaborative mindset are essential.
The predicted salary is between 51750 - 63250 £ per year.
Join us, be part of more.
We’re so much more than an energy company.
We’re a family of brands revolutionising how we power the planet.
We're energisers.
One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities.
Here, you can find more purpose, more passion, and more potential.
That’s why working here is #More Than ACareer.
We do energy differently - we do it all.
We make it, store it, move it, sell it, and mend it.
An opportunity to play your part - As a Principal Engineer at Centrica, you’ll help shape the future of our customer contact technology across voice, chat, email and Whats App.
Working within our Channel Platforms team, you’ll provide technical leadership across an AWS-native platform built around Amazon Connect and Amazon Bedrock, setting clear standards and ensuring our squads solve problems consistently and with the customer firmly at the centre.
This isn’t leadership from the side-lines.
You’ll stay hands-on, reviewing designs, pairing on complex builds, testing new ideas and solving challenging technical problems, while coaching senior engineers and raising engineering standards across the platform.
Location – Hybrid role with some travel required to UK offices.
The Day to day – Set the technical direction and engineering standards for Amazon Connect across multiple squads and business areas.
Provide deep expertise across an AWS-native contact centre platform, including Amazon Connect and Amazon Bedrock.
Champion consistent engineering approaches, ensuring common challenges are solved effectively and reusable solutions are adopted across teams.
Stay hands-on with the technology, reviewing designs, pairing on complex builds and developing technical spikes to prove new ideas.
Lead through influence and collaboration, working closely with engineering teams to shape solutions across the wider customer contact stack.
Keep the customer at the heart of technical decisions, helping deliver high-quality experiences across voice, chat, email and Whats App.
Coach and mentor senior engineers, raising engineering standards, sharing knowledge and building strong technical capability across squads.
What does great look like ?
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and find practical, effective solutions.
- Exceptional attention to detail, maintaining accuracy and quality when working across systems, platforms and data.
- A clear and confident communicator, able to translate technical challenges into straightforward conversations with users and key stakeholders.
- Highly organised and adaptable, comfortable balancing competing priorities in a fast-moving environment.
- A genuinely collaborative team player who enjoys sharing knowledge, supporting colleagues and solving challenges together.
- Takes proactive ownership, seeing issues through to resolution while identifying opportunities to improve technology, processes and ways of working.
- Brings a strong understanding of systems, processes and operational support, with a continuous-improvement mindset and a focus on delivering reliable outcomes.
What's in it for you?
- Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment!
Added Car Allowance program to make your commute and adventures even better.
- Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap!
- Secure your future with our comprehensive pension plan, designed for peace of mind.
- Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being.
- Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation!
- Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures!
Why should you apply?
We’re not a perfect place – but we’re a people place.
Our priority is supporting all of the different realities our people face.
Life is about so much more than work.
We get it.
That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you.
We’re a family of brands revolutionising how we power the planet.
When it comes to energy, no one does it like us.
We make it, store it, move it, sell it and mend it.
We’re made up of 12 different businesses, but united by our purpose as Centrica.
We’re energisers.
Our journey to a greener, fairer future is powered by individuals like you.
Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it.
Our commitment goes beyond sustainability.
Together we’re bringing our collective energies to create positive change in our local communities.
- If you immerse yourself in
Principal IS Engineer in Leeds employer: Centrica Services Ltd (UK)
Centrica Services Ltd (UK) is an attractive employer due to its commitment to sustainability and innovation in the energy sector. Employees benefit from a collaborative work culture and numerous opportunities for professional growth. The company's focus on creating a positive impact in communities adds to its appeal as a workplace.
Contact Details:
Centrica Services Ltd (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Principal IS Engineer in Leeds
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Principal IS Engineer role you’re after at Centrica Services Ltd (UK).
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Centrica Services Ltd (UK) a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Centrica Services Ltd (UK).
✨Apply Through Company Websites
When you spot a role like Principal IS Engineer at Centrica Services Ltd (UK), apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Principal IS Engineer in Leeds
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Principal IS Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Centrica Services Ltd (UK) a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Centrica Services Ltd (UK) specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Centrica Services Ltd (UK)
✨Brush Up on Core Engineering Principles
Before heading into the interview with Centrica Services Ltd (UK), make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Centrica Services Ltd (UK) want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
