At a Glance
- Tasks: Lead engineering to enhance AWS Connect for a seamless customer experience.
- Company: Join a revolutionary brand focused on a greener, fairer future.
- Benefits: Competitive salary, flexible benefits, comprehensive healthcare, and generous holiday allowance.
- Other info: Be part of a dynamic team fostering collaboration and continuous improvement.
- Why this job: Drive innovation and make a real impact in customer engagement.
- Qualifications: Experience in platform integration and engineering excellence in AWS environments.
The predicted salary is between 80000 - 100000 £ per year.
We're a family of brands revolutionising how we power the planet. We're a people place that energises a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, while igniting positive change in our communities.
As Head of IS Engineering you will lead how engineering drives business performance, bringing pace and clarity to a complex landscape while evolving AWS Connect as a core customer engagement platform. You'll connect strategy with execution, ensuring AWS Connect is fully integrated with Salesforce, enterprise systems, and the wider AWS ecosystem to deliver a scalable and resilient customer experience.
Responsibilities
- Lead the end‐to‐end delivery of engineering platforms, owning the full software development lifecycle from design through to run and ensuring solutions are scalable, reliable, and aligned to business and customer needs with strong integration of Salesforce capabilities.
- Drive the design and implementation of new features and enhancements, using a data‐led, experimentation‐focused approach to shape current and future architecture across multiple engineering disciplines and Salesforce.
- Lead, coach, and develop a high‐performing team of engineering managers and senior engineers, setting clear technical direction, participating in design reviews, and building a culture of collaboration, innovation, and customer focus.
- Embed engineering excellence by continuously improving deployment, monitoring, alerting, and incident management practices while tracking and optimising performance through meaningful engineering metrics.
- Partner closely with stakeholders and product peers to define platform and Salesforce strategy, manage communications, and ensure alignment on roadmaps, priorities, and delivery outcomes.
- Apply strong commercial and customer focus, using cost‐management insight to support business strategy, solve real customer pain points, and deliver measurable impact across complex, multi‐service platforms.
Qualifications & Must Haves
- Demonstrated ability to shape and influence platform integration across a complex enterprise landscape, positioning AWS Connect at the centre of customer engagement and ensuring seamless integration with Salesforce, core enterprise systems, and the wider AWS ecosystem.
- Hands‐on experience driving innovation through hackathons and collaborative initiatives, leveraging AWS Connect capabilities such as routing, automation, and omnichannel to rapidly prototype and deploy solutions in partnership with Microsoft and Datadog.
- Deep expertise in advancing engineering excellence across Security, Site Reliability Engineering (SRE), and Quality within an AWS environment, embedding best practices to ensure resilience, compliance, performance, and continuous improvement at scale.
- Proven track record of embedding a culture of experimentation, curiosity, and innovation using AWS Connect and broader cloud technologies including analytics, AI‐driven insights, and automation to challenge legacy approaches and enhance customer and operational outcomes.
Benefits
- Competitive market salary plus a 15% Employee Energy Allowance.
- Car Allowance program and flexible benefits for your commute and adventures.
- Comprehensive pension plan designed for peace of mind.
- Fully‐funded company healthcare plan prioritising well‐being.
- 25 days holiday allowance plus public holidays, with the option to purchase up to 5 extra days.
Head of IS Engineering (Amazon Connect) in Windsor employer: Centrica Plc
As a forward-thinking employer, we are dedicated to fostering a culture of innovation and collaboration, empowering our employees to drive meaningful change in the energy sector. With competitive salaries, comprehensive benefits including a fully-funded healthcare plan, and ample opportunities for professional growth, we ensure that our team members thrive both personally and professionally. Located in a vibrant community, we are committed to creating a greener future while supporting our employees' well-being and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IS Engineering (Amazon Connect) in Windsor
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see how you fit into our family, so show us your passion for a greener future!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Head of IS Engineering. We love seeing candidates who can connect the dots between their experience and our needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of IS Engineering (Amazon Connect) in Windsor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Head of IS Engineering role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; focus on your achievements! Use specific examples that demonstrate your impact in previous roles, especially around engineering excellence and customer engagement.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for innovation shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Centrica Plc
✨Know Your Tech Inside Out
Make sure you’re well-versed in AWS Connect and Salesforce integration. Brush up on your knowledge of the software development lifecycle and be ready to discuss how you’ve driven innovation in past roles. This will show that you can connect strategy with execution effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led high-performing teams and fostered a culture of collaboration and innovation. Be ready to discuss specific instances where you coached team members or drove engineering excellence, as this role requires strong leadership capabilities.
✨Emphasise Data-Driven Decision Making
Since the job involves a data-led approach, come prepared with examples of how you’ve used data to shape architecture or improve performance. Discuss any experience you have with metrics and how they’ve influenced your decisions in previous projects.
✨Align with Company Values
Research the company’s mission to energise a greener future and think about how your values align with theirs. Be ready to discuss how you can contribute to their goals, especially in terms of creating scalable and resilient customer experiences.
